My husband and I recently spent 4 nights at this wonderful property with our 2 young children (ages 6 and 8). We booked this hotel after extensive research and the valued comments from Trip Advisor contributors and could not have been any happier with our choice in this extremely busy part of the city.
The boutique size of this property in such an ideal location was absolutely perfect for our family. The hotel is comfortable and cozy, with a friendly staff, nicely sized rooms for NYC and easy walking distance to Times Square. We had a deluxe room with 2 double beds located on the 8th floor facing the Eugene O'Neill Theatre (currently showing the Book of Mormon) but the neither the noise from the theatre nor the city sounds were disruptive in our room. The nicely appointed room featured an oversized closet with shelves, in addition to a number of drawers under the flat screen TV, so no shortage of space for clothing as is often lacking in city hotels. The bathroom was a decent size for our needs, though my only (small) complaint would be about the tiny sized bath products that were sparingly left in the bathroom. We were not restocked one afternoon and additional products were quickly brought to our room, as the staff was always so quickly accommodating of our needs. The housekeeping staff does a wonderful job and the rooms were spotless. The beds were very comfortable, as the linens and towels were high end. The room also had a small fridge and microwave which is always nice when traveling with children. The continental breakfast and the wine reception in the evenings were well stocked and well staffed, as both were quite busy while we were there. The front desk and bell staff were always very helpful with anything we needed and kindly helped guide us through the city. A few minor suggestions for the management would be to have more pillows on the bed (2 is not sufficient in my opinion for a nice hotel, though there was one in the closet), and rather have 4 on each bed which is pretty standard in higher end properties. We requested more pillows the first night and they were also quickly delivered to our room. Also a wine opener in the nicely appointed kitchenette in the room would be a minor but nice addition as well. On additional thing I want to praise the staff for was the kindness in dealing with the unfortunate cancellation of our first night due to a cancelled flight to NYC due to severe weather. It was very professionally dealt with, as obviously those circumstances were beyond our control. Our family very much enjoyed our stay at this lovely property and would highly recommend it to anyone traveling to NYC.
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