Yes, the reviews are true - the elevators are slow, the front desk staff is less than enthusiastic to see you, and the views are really bad from lower floors. However, let me just say that the guys on the street were AMAZING! Upon our arrival they confirmed with me that the cab fare we were being charged was appropriate, and every time we needed directions, advice or even someone to complain to about the construction, they were there with expert (and accurate) information. I would definitely stay here again. The location can't be beat for lower Manhattan, and the attached restaurant is quite good (though service is pretty slow).
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