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DoubleTree by Hilton Hotel New York City - Financial District
Ranked #363 of 468 Hotels in New York City
Plainsboro, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Friendly Staff”
Reviewed February 25, 2013

I was actually surprised at how nice this hotel was- it's new, fresh and the staff are very polite and helpful. The room was larger than I expected for an NYC hotel room, so that was nice and the area was very quite (obviously it would be on the weekend) and located very close to any subway line you'll need.

The only negative? There were nail clippings on the floor when we checked into our room. I didn't bring it up to them b/c all in all, while gross, I could deal.

I'd absolutely stay again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank takacedon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 27, 2013
Dear takacedon,

Thank you for sharing your experience with the tripadvisor community. We value all feedback as they provide us with great insight into our level of guest satisfaction. It is very rewarding to read such positive comments about our staff and accommodations as it is our goal to provide guests with a superb stay.

The negative you mentioned is not a typical occurrence as cleanliness of our guest rooms is one of our top priorities. This concern will be forwarded to the appropriate department for further review to prevent recurrences.

Once again thank you for your review, and we hope to have you stay with us again!
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New York City, New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 21, 2013

This hotel was just okay. The rooms are small but it was the lack of cleanliness that keeps me from giving it a good review. The walls in the room were dirty. Even the grout in the tub was was dark in some areas. First time I noticed that in a hotel. It was gross. In addition, when the maid came in to clean our room, she made my bed with the clothes on it. When we were getting ready for bed I could not find my night gown. When I gave up and decided to go to bed I was surprised to find it along with other items of clothing under the sheets. Who does that?
Elevators took for ever and there were always a lot of people waiting to get on. There are no service elevator for the staff so that added more people.The staff was very friendly though. Room service only 11am-11pm. Not many food choices if you are looking for something late at night. This is in the financial district so not much shopping/dining during the late hours. Def no shopping on the weekend :-( Do visit the Duane Reade on 40 Wall Street. AMAZING! Well, for ladies who share my love of cosmetics and such. It's even got a nail salon.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awildita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 25, 2013
Dear Awildita,

Thank you for taking the time to share your feedback and experience with us. We regret to read of your disappointment and unsatisfactory experience regarding room cleanliness, waiting period for the elevators, and limited late night food choices in the area.

We realize that the waiting period for the elevators may be long especially during peak check-in and check-out periods, and during days with high occupancy, so we have already asked all staff members to refrain from using the elevators during peak hours. Your other concerns have been addressed to the appropriate departments and will be analyzed and reviewed accordingly.

We are glad to know that you were happy with our friendly staff members as it is our goal to provide a warm and welcoming environment to all our guests.

We hope you would give us another opportunity in the near future. Take care.
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Travelers are raving about these New York City hotels

Los Angeles, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2013

Stay here if going to Financial District. Rooms are small but this is NYC. 8Stone Restaurant is good. This i near a few metro "subway" entrances. My only complaint was the speed of the internet was not enough to watch Netflix.

Room Tip: Hotwire! Name your own Price (Priceline)!
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mayans82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 22, 2013
Dear mayans82,

We are very happy to read your review and thank you very much for recommending our hotel to other tripadvisor members. We are glad that you enjoyed your stay and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 20, 2013

This is a very nice hotel with a lot of floors (44) that is located right in the heart of the financial district, just blocks to Battery Park, The Staten Island Ferry, The NY Stock Exchange, Trinity Church, and Stone Street pubs. The hotel is half a block from the R train, 1 block from the 4/5 train, 2 blocks from the J/Z train, and about 4 blocks from the 1 or the 2/3 trains making it very easy to get into other areas of Manhattan or the outer boroughs as well, being only one stop away from the trendiest parts of Brooklyn. The hotel has a very small footprint which means that the lobby / reception is on the 2nd floor while the restaurant and bar are on the first floor. This is a little awkward, but not anything that is bad. The hotel has modern furnishings and some of the friendliest, most helpful staff members you could ever hope for. Although the rooms are small (it is NYC after all), they are well designed and laid out for maximum efficiency. The bathrooms are modern and have all of the needed amenities.

The only negatives to this hotel are:
- The heating in the rooms is less than ideal (we visited for a cold weekend in February). It is a unit under the window which never seemed to regulate the temperature properly. Either the room was too warm or too cold and typically the side of the bed near the window was very warm at night, while the side away from the unit was cool.

- The elevators in the hotel are very fast, but there are simply not enough of them for a 44 floor hotel (there are 3 elevators). The waits for elevators was consistently too long and was, at times, bothersome.

Other than these two negatives, the hotel was really wonderful. Of course, the bottom line question is would I stay here again? The answer is a whole-hearted YES, especially if the price was right (which it was for our visit).

Room Tip: Rooms ending in 06 have an adjoining door, but also offer a view of the Freedom Tower from the highe...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ftl-principal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 22, 2013
Dear ftl-pricipal,

We greatly appreciate you taking the time to share your experience with us. We are very excited to read your compliments about the helpfulness and friendliness of our staff. It is our pleasure to be at your service.

We are looking into the matter of the HVAC units and we are sorry to hear of the inconvenience you experienced waiting for the elevators. We are glad to know that you had a pleasant stay despite the aforementioned issues and are proud to be your choice of hotels when travel bring you back to New York. Take care!
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London, United Kingdom
Level Contributor
96 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 19, 2013

I was in New York for work at the Doubletree on Stone Street.

The pros:
- free wifi as part of the Hilton Honours program
- good location if you're working in the financial district (except that Broad Street and Bowling Green subways don't seem to work on weekends)
- the showers have good pressure
- courteous staff
- if you get a room ending in 05 on a high floor you can have a great view of the freedom tower

The cons:
- the mattresses are a bit too soft

- For a hotel with 44 floors it can a hassle to get to your room since there are only 3 functioning elevators, these can take a long time to arrive (10 minutes was my longest wait), this hotel should have planned for at least another 3 elevators. Elevators often seem to be occupied by service staff at rush hour (7am - 9am) which makes the wait even more painful, they should refrain from doing so at this busy time if possible.

- 18th century air conditioning units in the room, they have the noise and grace of an elephant skating on ice. In some rooms when you turn the unit off you can still feel a rush of air coming in from outside (I'm writing this during winter, it was not pleasant). I had the same problem at a different hotel in the financial district. The US should see if they can learn from hotel chains in other developed countries where discrete and silent units are often found in the form of grills above your door.

- the wardrobes are also a relic from a bygone era, their hanging rails do not go from left to right, instead they go from the back of the wardrobe to the front, meaning that it is awkward to reach clothes at the back of the wardrobe.

- the breakfast room is not large enough to accommodate a hotel of this size, on some occasions you will see a line outside the door waiting to be served. On a couple of morning there was no orange juice.

- there are no plugs by the beds in some of the rooms. I have been traveling for years, and it amazes me how hardly any hotels, Hilton or otherwise, have thought of placing a plug by the bed. It is convenient for charging a phone overnight.

- I have had hassle twice with the digital tv receiver box not working. I have never seen receivers anywhere else except in the US hotels, not sure if this can be resolved by finding a way to plug a cable straight into the tv?

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianoflynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 22, 2013
Dear numb15,

Thank you for taking the time to share your feedback and for itemizing what you liked about the hotel and defining which areas need improvement. We value all feedback and will review each item and will make every effort to find a suitable resolution for each issue.

We are glad to receive 4 stars from you for our overall service. We hope you would give us another opportunity to be at your service again. Thank you for staying with us.
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Boston, Massachusetts
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 19, 2013

This hotel is totally fine but not great. It's full of tourists in groups who don't speak english. The lobby is on the 2nd floor so there is always a wait to get on the elevators and plies of luggage on the ground floor. At night you could hear groups of people at the Irish Bar downstairs yelling and having a good time. The staff is super friendly, though. My room, 3606, had an adjoining room door through which I could hear every word of my neighbors. Also, the heating/cooling unit in the room was way too powerful for the tiny space. It either blew really hot air or really cold air - there was no in between. I ordered room service for dinner and it was fine - literally just what you ordered and nothing extra like bread or salt and pepper or a glass of water. Bare minimum. I think the price is right if you want a place to lay your head (if you're a heavy sleeper). Bed and pillows were comfortable. It's good that they have a restaurant on site because that part of the financial district is completely closed/dead on the weekends. There is a Duane Reed on the corder where you can get necessities.

Room Tip: 3606 has a door to make two rooms join - skip that one if you want to NOT hear your neighbors. It d...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BubblesNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 22, 2013
Dear BubblesNYC,

We are very happy to read your comments about our super friendly staff, comfortable bed and pillows, easy access to Duane Reade, and on having an on-site restaurant. It is our pleasure to be at your service.

We apologize for the noise coming from the adjoining room and from the bar next to the hotel. For your future stays with us, please feel free to call us in advance and we will more than happy to assign you a non-connecting room. Thank you for your time and business. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, UK
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 2, 2013

We stayed here for two nights on business, never had breakfast or dinner at the hotel, but happy with service, staff, location etc happy to return. It was nice to be able to walk straight out onto Wall Street in the morning. The italian restaurant "Ancora" opposite is very good

Room Tip: Room at the front of hotel was nice it is very tall but how far up you go is preference only as ther...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGDT, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, February 5, 2013
Thank you for your feedback. We are excited to know that you were very happy during your time with us and that you will stay with us again in the future. Our goal is to ensure all our guests feel home away from home while staying with us – Doubletree by Hilton Financial District.

We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Property: DoubleTree by Hilton Hotel New York City - Financial District
Address: 8 Stone Street, New York City, NY 10004-2202
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
Ranked #363 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
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