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“Quiet Hotel, Great Service”

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DoubleTree by Hilton Hotel New York City - Financial District
Ranked #362 of 468 Hotels in New York City
Chandler, Arizona
Level Contributor
280 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Quiet Hotel, Great Service”
Reviewed June 19, 2012

My wife and I arrived at the hotel on Friday and checked out on Monday. I was concerned because some reviewers claimed this hotel was noisy. Quite honestly I wonder if we stayed in the same hotel.

First, the hotel is very quiet. The rooms were well appointed and quite comfortable. I am a light sleeper and I slept soundly since it was so quiet. Plus, the personnel at this hotel are simply outstanding. Every employee I came in contact with was pleasant and helpful.

The location is excellent. Since this is at the tip of Manhattan every subway is nearby.

The only meal I had there was breakfast and I thought the value for a Manhattan hotel was excellent.

I would definitely stay at this hotel again.

The only downside of the hotel is that there are 3 small elevators and at time you had up to a four minute wait. However, the value of this hotel far overshadows the one downside.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ackvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 25, 2012
Dear Ackvil,

Thank you for the wonderful review. We are thrilled that you have enjoyed your stay with us and hope to have the pleasure to see you again soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 18, 2012

This is a hidden gem in that it is a quiet getaway in a city where most things are loud, overpriced, and crowded. The more often I stay here, the more I enjoy myself. The hotel staff are always courteous and hospitable. They rarely fail to put me in a room that makes me comfortable. I love the proximity to the subway, the pharmacy, yoga, the water, and a number of small dining places. All in all, I highly recommend this hotel.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPPNewYork, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 19, 2012
Dear Carina H,

Thank you for continuing to chose our hotel for your stays in NYC. We certainly appreciate the business of our repeat customers and I am happy to see that our service level is and continues to be of satisfaction to you.
Check in with our concierge during your next stay to hear about new restaurants, lounges and even some shopping that has recently been added to the Financial District. You may be interested in checking them out if time allows.

We look forward to seeing you soon!!
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Toronto, Canada
Level Contributor
119 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 18, 2012

Stayed here last weekend for a business trip.

The hotel is pretty well located, espcially for Battery Park, WTC, Wall St. etc. Cheaper than staying in Midtown on weekends and plenty of places to eat, drink and be merry near to hotel.

The rooms are quitre small, but are nicely furnished and the flat screen TV has a very good selection of channels. The room was very clean and bed bug free!! The kig bed was comfy!

As previosuly mentioned by other travellers, the elevators are small and slow and you can wait a long time at busy times, such as check-out and breakfast. The lobby is awkwardly located on the 2nd floor. All staff very friendly and helpful.

For the first time in a long time, the internet was was fast and reliable! Why can't other properties follow suit??)

For the first time I booked with Hotwire and got this hotel for $119 a night, which is spectacular for NYC. No HHonors benefits as expected, but overall a good choice in the neighbourhood.

Room Tip: Ask for high floor to avoid outside noise.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarethParry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPPNewYork, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 19, 2012
Dear GarethParry,

Thank you for taking the time to review our hotel. We are delighted that you have enjoyed your stay. Our elevators can present a little challenge during rush hour times in the hotel but overall are some of the fastest elevators we've ever been in. We love to hear guest feedback and are happy you have enjoyed the fast internet service. That usually is a compliment hotels rarely receive :)

Once again, thank you very much and we look forward to having you to stay with us again
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Dallas, Texas
Level Contributor
758 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed June 16, 2012

The DoubleTree Downtown is located in the financial district, close to all of the sights and activities in the area. It has convenient subway access, and a surprisingly good restaurant on site with lots of additional choices nearby. This is a true high-rise hotel with only 9 rooms per floor and 43 floors. Not a pretentious place but more than acceptable - it's new, clean, quiet and comfortable. Don't overpay.

Room Tip: If you don't like to wait for the elevator, ask for a room on a low floor. The x07 rooms are the...
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yellowpixels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPPNewYork, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 18, 2012
Dear Yellowpixels,

Thank you so very much for taking the time to review our hotel. We are glad you have enjoyed your stay and look forward to welcoming you again.
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TX
Level Contributor
193 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 11, 2012 via mobile

We arrived late at night after a long overseas flight to a staff that was chatting amongst themselves and was truly annoyed at having to check us in. I had made my reservation via trip advisor and when I asked the clerk about a possible change, before I could finish the question she replied that our reservation was made through a "third party" and she could not do anything.
Made me feel like we had a third rate reservation. All she was interested in was I'm a copy of my credit card. Did not even take my I.D. We got handed a card with the room number and dismissed, had to ask what the room number was as I could not read it. Rude.
The elevators are insufficient for a hotel that size. They are small and it takes a very long time to be able to get up or down, it is common, once the elevator arrives it is full and you have to continue to wait.Good luck. Makes you think twice if you forgot something and you need to go back up.
The rooms are very small, if you are traveling with a regular sized suitcase and there are 2 of you, you have to Physically move things around to find space to leave one standing upright.
The halls were very narrow and had to literally jump over trash to get out of the room as housekeeping had left it obstructing passage.

Yes the subway is accross the street, and that is convenient .
With multiple stays in NYC per year and having stayed in numerous hotels, I would most certainly stay someplace else. Do not plan to return to this hotel

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank pedidocTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPPNewYork, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 13, 2012
Dear PedidocTX,

We appreciate the time you took to write your review and do apologize for the inconvenience you have experienced while with us. We do have multiple room types available some of which are larger than our standard rooms, however when booking your reservation through a third party and especially when arriving late, as a hotel that often times sells out, it is very difficult to accommodate room type change requests. I would suggest trying to book your next reservation directly through the hotel's website as it gives you the option to chose the room type you wish to be in during your stay, while many third party websites do not.
I am sorry we weren't able to accommodate your request and hope that you will give us another try in the future. Should you decide to come to New York and stay with us again, please contact the htoel directly and we will do our best to ensure you have an excellent stay.
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Travelers are raving about these New York City hotels

St. Catharines, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 6, 2012

This is an excellent hotel, particularly because it's a stone's throw from the subway, and yet is quiet and allows you to step away from the hustle and bustle of the city. The staff are friendly and very approachable, the rooms are big enough and spotless. Absolutely no trouble sleeping - comfy bed and quiet street made for a good night's sleep. We got an amazing rate on Priceline, and would stay here again in a heartbeat! Within walking distance of the Staten Island Ferry, WTC memorial and ferry to Statue of Liberty. And everything else is just a subway ride away. We had no trouble whatsoever with elevator wait times....28 floors up!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPPNewYork, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 7, 2012
Dear Heather M,

Thank you sooo much for the wondeful review. We are dlighted to hear that you enjoyed our hotel, the staff and the location. We sure hope to have you stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 1, 2012

The teeny-tiny rooms at this hotel are only acceptable because you are in Manhattan. Even then, be wary of the price. They dare to charge in the upper half of 3 digits at times and there is no set of circumstances under which the hotel is worth that kind of money. That said, for NO MORE THAN a couple hundred bucks per night, this is a nice option if you want to be in the Financial District. It is basically 2 steps from an accessible and convenient subway stop that will get you almost everywhere good in NYC. There is close access to lots of restaurants and eateries (including delivery) to keep you from wasting money on surcharged hotel amenities. By far the stand out feature of this hotel is the on demand cable. That almost makes up for surcharged wifi and no in-room fridge.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brlukath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPPNewYork, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, June 4, 2012
Dear Brlukath,

Thank you for taking the time to review our hotel. We strive to provide the best possible service to our guest and feedback such as yours is crucial to our success.
Should you give us another try in the future we would like to recommend reserving one of our suites as they are much larger than standard rooms, ensuring your stay is more comfortable.
Once again, thank you and we look forward to having you stay with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Property: DoubleTree by Hilton Hotel New York City - Financial District
Address: 8 Stone Street, New York City, NY 10004-2202
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
Ranked #362 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
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