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“busy hotel” 4 of 5 stars
Review of Element New York Times Square West

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Element New York Times Square West
Ranked #234 of 475 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Syracuse, New York
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“busy hotel”
4 of 5 stars Reviewed July 31, 2014

This is one of those hotels near time square that is full of European and Asian tourists. Very busy, crowded lobby. Annoying wait time for elevators. That being said, clean small rooms. The kitchenettes are a plus.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank johnnycheekawonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,512 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (763)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
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  • Spanish first
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  • Any
English first
Miami
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 29, 2014

I recently stayed for a long weekend and it was a great experience and very good value for money.

Location is great, very clean and if you are traveling with kids is perfect, all the rooms are well equipped and with a kitchenette that make your life easier. The room also has a big fridge to keep all the food that you could need for your babies.

Breakfast included and all the personnel is always willing to help you and make your stay the best.

I really recommend this smart hotel in the heart of Manhattan.

Room Tip: Try to ask for room in the top floors, they have beautiful views and are less noisy.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Gustavo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
218 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed July 29, 2014

Two adults and 2 teens loved this hotel for 5 days. Cab ride from airport was $50 plus tip and took 40 minutes. 3 blocks-(5 minutes) to the subway station which we used to go to the Yankees game, Chelsea, and Ground Zero area. Everywhere else-Madison Square Garden, Grand Central, The Rock, theaters, Times Square etc. we walked. Safe area even at night. 7th and 8th ave. are nicer areas than 6th and 9th---so use your judgement when walking with family. Hotel is super clean and comfortable. High quality towels, bedding, kitchen, etc. Great offerings at breakfast-but the majority of guests speak limited English and skip lines, grab extra food to place in backpacks etc. Be patient if you are not used to this! We asked for a lower room to avoid elevator waits-and I'm glad that I did. Go to the roof if you want a view-stay on a lower floor for your convience. A/C was broken in first room on 7th floor-I was moved to 12th. 3 phone calls/1 mechanic visit---a bummer, but they did move us and the new room was perfect. I would stay here again!

Room Tip: super crowded, but we heard no above, below or next door noise!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
1 Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review, August 5, 2014
Dear 50 states before I die,
We are thrilled you loved your recent stay with us and liked our services and amenities. We understand the perks of being centrally located when traveling to NYC, and we are glad you enjoyed our location during your trip. Thank you for sharing your experience with us, and we would love to host you again should you visit NYC in the future. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 27, 2014

What a find. Great hotel, within walking distance of both Time Square and Penn Station and fantastic value for money too. The free breakfast is a huge bonus, (big thanks to Liz and her co-workers) with a variety of hot and cold options - enough to keep me going until evening. Sure the lifts are too slow, but hey, if it was too perfect everyone would want to stay here!!!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Nerys B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review, July 30, 2014
Dear Nerys B,
Thank you for your raving review. It’s our pleasure to provide you and all of our guests with great service. We are very happy to hear you thoroughly enjoyed your stay, and we will congratulate Liz for her outstanding service to you. We hope you will return for your next visit to New York City. Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

I recently stayed for one night for a weekend trip. I was very impressed with the proximity to Penn Station and also to Times Square. I also thought the staff was exceptionally kind and the the room was very comfortable. It had a nice view of the city and was very clean. The beautiful roof top sitting area and free breakfast also added to a wonderful stay. I will definitely be back.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 21, 2014

I cannot stop raving about my recent stay at the Element Times Square. Located right in the heart of the city, you can easily get to any part of Manhattan with a short walk to the subway. Only 10mi from LGA (about 30min depending on traffic). We stayed in 3604 and 3602 and had an AMAZING view of the Empire State Building, midtown, and the Hudson River. The rooms were clean, nice amount of space (especially for NY), and the beds were extremely comfortable.

The rooms include a full kitchenette (dishwasher, stove, microwave, FULL refrigerator/freezer, glassware, etc). If you're staying in the city for more than a night, this is very useful. We got snacks from the market around the corner and had our own happy hour before going out for the evening. They also provide a wonderful breakfast. This is much more than your cheap processed muffins and bananas. They had scrambled eggs, pancakes, fruit, yogurt, bagels, cereal, and (my favorite) two different kinds of meat, egg, and cheese breakfast biscuits that were already wrapped up and ready to go. Now the food wasn't 5 star, but for free it was perfect! And hit the spot for a full day of strolling the city. The hotel also offers a FREE Happy Hour with wine, beer, and appetizers! I didn't get to partake in this because they only do it Mon-Thurs, but my family who came before me got to enjoy it and they absolutely loved it. Where else in NY do you get a free happy hour?! There is also free wi-fi and a business center with computers available for use for free.

I am so glad that we stayed at the Element Times Square, I can't imagine staying anywhere else in the city. I will definitely book here for all of my NY trips. If you can try and stay on a top floor to get the best view :)

Room Tip: 36th floor has great views of the Empire State Building!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank CarlyM24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review, July 30, 2014
Dear CarlyM24,
We are delighted to hear that you loved your stay and liked our very convenient location, clean and comfortable guest rooms, in addition to our complimentary breakfast and evening reception. We are so glad it sounds like you had a wonderful visit to NYC and appreciate you sharing your experience with us. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
61 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 20, 2014 via mobile

This hotel was a good choice for us, attending a nearby conference in walking distance. The staff checking in was a bit brusque, but efficient. Anything we needed and called for was brought to us so quickly it was actually a shock! The units are tiny, clean, new, sparse, functional. Kitchenettes are useful when in a hurry and the free breakfast is a real saver. The only huge problem was that the elevators don't work properly: If you are on say the 29th floor, it would be usual for the elevator showing it's descending, then it passes you by but stops at 28, 27, 6 and so on. Sometimes we waited 30 minutes for an elevator! There were many apologies about this and they seemed genuinely to be concerned and trying to remedy the situation. People were very angry many times over this.

Suggestion: breakfast is popular and crowded. Have some kind of control on direction of people movement, like an enter only door, exit only door. I witnessed many near misses with full coffee and juices and area of food. It's very crowded.

I liked this hotel even though the furnishings are cheap. Some of the installations were not well done, with nails sticking out in one kitchen cabinet, etc. but Everything works well and importantly, it's clean!! No bugs. No dirt.

Water pressure is low as it is a green hotel. But this is compensated for by a higher pressure hand held shower wand which helps a lot. We would return to this hotel. Stayed on starwood points so value was good for us.

  • Stayed July 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DCFlyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Element New York Times Square West

Property: Element New York Times Square West
Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#37 Green Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Official Description (provided by the hotel):
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 
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Also Known As:
Element New York Times Square West Hotel New York City

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