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“Good hotel but with some improvements needed”

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Element New York Times Square West
Ranked #301 of 469 Hotels in New York City
GreenLeadersSilver level
Reviewed March 31, 2014

The hotel is very well positioned, 5 minutes walk from Time Square and 5 minutes walk from Metro Station. It is very clean and comfortable and the room we booked (King Room) has everything we needed including an equipped Kitchen.
An other good thing is that it offers free breakfast for any guest which was great for us.They even offered us breakfast in the day of arrival because we arrived at 9 am, even if normally we would have not the right to have breakfast in that day.
The staff was a little rude with us because we arrived at 9 am and they told us that they have our room free and clean but they will only check in us before 12 pm if we will pay a tax of 35 USD. I understand that they have an early check-in tax but they could check us in as long as they were having our room free and clean anyway. The second problem is their restaurant, too little for a 40 floor hotel. At the breakfast if you do not go at the beginning you risk to eat only bread with butter and jam and there are simply not enough tables for all the guests. It is funny to see all the guests serving the breakfast all-over the first floor of the hotel, in the

  • Stayed: March 2014, traveled as a couple
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Thank Dan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,323 - 1,329 of 4,201 reviews

Reviewed March 30, 2014

This hotel was really central for everything, 2 minutes from Times Square, short walks to Empire State, 5th Avenue, 42nd Street. Hotel was clean, inviting, staff at front desk where welcoming and polite, rooms where fab, clean and spacious ( double deluxe) full fitted kitchen with kettle, toaster, dishwasher and fridge freezer oh and tea, coffee, milk, sugar the lot. No problems waiting on elevators, 1-2 mins at most but usually quicker. Breakfast which was included was basic but good, usual tea, toast, fruit juice, cereals, egg and bacon muffins. Would defo return.

Room Tip: Double deluxe roomy and comfortable.
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  • Stayed: February 2014, traveled with friends
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Thank avydabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this reviewResponded April 5, 2014

Dear avydabs,

We are glad that you enjoyed our amenities and location. We hope to continue being your New York City hotel of choice and we look forward to hosting you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Pros: modern hotel with spacious room with small kitchenette, free breakfast, free wifi. One block to subway stop, 5-10 mins walk to Times Square, literally in the middle of the action.
Cons: breakfast was very! busy, and there are not enough lifts, so morning rush-hour can turn into a bit of a wait.

Overall I was very happy with my stay. Check-in and out was fast, friendly, and they allowed us to store our luggage until our flight was due. The room was nicely decorated, bathroom was clean and modern. Really can't complain. I am taking off one mark for the breakfast/lift situation, but this is not something that should put you off, it is simply to show that not everything was perfect. I would happily stay again, especially for the excellent Hotwire deal that I got for it.

  • Stayed: March 2014, traveled as a couple
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Thank teekake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this reviewResponded April 5, 2014

Dear teekake,

Thank you for sharing your experience online. We are happy to hear that you enjoyed your stay. We know that things are not always perfect but we try our best to offer our guests the most consistent service possible. We hope that we will continue to be your New York City hotel of choice in the future.

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Reviewed March 30, 2014 via mobile

I stayed with a friend. The service was really friendly and room was clean. Even though we stayed at 36th floor (nice view to Upper West Side) the need to occasionally wait for the elevator was not a problem, I think some of the reviews might be a bit overexaggerated in that matter. I would definitely stay here again, good value for price!

Stayed: February 2014, traveled with friends
Thank Paula T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this reviewResponded April 5, 2014

Dear Paula T,

Thank you for choosing us for your recent stay in the big apple. We are happy to hear that you enjoyed your stay and we look forward to hosting you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

I booked a small block of 76 people here when we took over a last minute event for a client, we were very impressed with the feedback. As in most things, service can major break a client's experience and in this case we were so eased to hear how well our group was taken care of. The property is not a fancy one, but you don't feel you are at a budget property either. The value cannot be beat for the property, service and amenities, not to mention location . The eco concept was appreciated and fell in well with the themes for the planned events and we could not have been happier with the outcome. Great convenient breakfast. Really lovely rooftop, not to be missed. We did hear some feedback regarding the slow elevators as I have read in a few of the other reviews, but this is as much a factor of a NYC hotel as is time of day. We like this property and hope the brand proves out as they expand

Room Tip: Choose a low number room if a heavily trafficked elevator will bother you and view is of no concern.
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  • Stayed: June 2013, traveled on business
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Thank sephra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this reviewResponded April 5, 2014

Dear sephra,

We were happy to be the home base for your group and we are glad that everyone enjoyed their stay with us. We look forward to potentially working with you in the future and thank you for sharing your feedback online.

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Reviewed March 28, 2014 via mobile

I stayed here with my wife on a business trip. The hotel is ideally located a short walk from Times Square, penn station and a few other down town manhattan attractions. The studios are very modern, spacious and comfortable. Kitchen is well equipped. The morning breakfast is above average, however it gets busy there in mornings. It was difficult for us to find a spot to sit and eat.


The staff is very polite. The dates we stayed, the hotel was very busy. We had to wait for several hours to get a room at check in as we arrived early at about 10 am. We waited in lobby which has plenty tea and coffee to keep us from falling asleep after a long flight.

The elevators get very busy and one often need to wait 10 - 20 mins. They stop at every floor despite being fully loaded. They definitely need another couple of elevators.

Internet was fine. It's easy to find a cab outside the hotel. Public transport is just a short walk.

Of the several NY hotels I've stayed at, this one is the best in its category.

Stayed: April 2013, traveled on business
1  Thank TheGlobalIndian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

With a very convenient location for touring (close to Times Square and subway lines), great amenities (kitchenettes in each room), and a great price - we ended up booking three rooms for our family trip for 6.

The breakfast was convenient each morning and on the healthier side - and the evening reception during the week was a great way for us to "relax" together, from a long day walking all over the city, before heading out to dinner.

I like what Westin is doing with this brand of hotel - and the focus on being eco-friendly. It manages to do that without sacrificing style or amenities. Nice job.

  • Stayed: March 2014, traveled with family
    • Value
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Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this reviewResponded April 5, 2014

Dear Victoria S,

Thank you for sharing your feedback online. We are happy that you enjoyed our amenities, style, and location. We hope to be your NYC hotel of choice in the future and look forward to hosting you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#46 Green Hotel in New York City
Price Range: $141 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Official Description (provided by the hotel):
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 
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Also Known As:
Element New York Times Square West Hotel New York City

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