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“Don't let the elevators bring you down”

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Element New York Times Square West
Ranked #278 of 467 Hotels in New York City
GreenLeadersSilver level
Richmond
Level 2 Contributor
5 reviews
3 hotel reviews
“Don't let the elevators bring you down”
Reviewed May 20, 2013

OK I'll get this out of the way - yes the elevators take awhile to show up but if you remember that this is a 40 floor building full of people who are all using them around breakfast and 5pm - 7pm you wil be ok. I'd also ditch the free breakfast which while nice was a bit too crowded...you can walk to the Teleon Cafe about a block away and get a decent breakfast for $5 and get out to start your day.

The staff were great, the hotel has great views on the high floors and there is a secret roof deck that gives a nice view of the west side. There is no bar in the hotel but the slowly revitalizing west side has no shortage of places to go with Tir Na Nog next door and Beer Authority around the corner. The layout of the room can be odd and yes its a NYC hotel room so it is smaller than average but its a good experience.

Oh one other tip - in an effort to be green they have those Gym Shower pump things of Shampoo and Bodywash in the showers. That didn't phase me but its worth noting if you are planning a stay (oh and since its NYC there is a Duane Reade around the corner).

Did I mention that there is a full fridge and a microwave in the room?

  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnemac72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
Level 5 Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 19, 2013

We really enjoyed our stay here and would happily return again. Ideal location for Times Square and easy access to subway. Our room was beautiful and clean and well equipped. Paid extra for a room with a view. This did not disappoint at all. Wow! Staff were professional and free breakfast was an added bonus. A perfect base to explore from.

Stayed January 2013, traveled as a couple
Helpful?
Thank Happymummy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review, May 29, 2013
Dear Happymummy1234,

Thank you for your incredible review. We are so happy that you enjoyed our services, amenities and location. We hope to host you again during a future trip to NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 17, 2013

When we arrived at the Hotel I was really surprised how central it is. The Time Square was only a few minutes away. The Check In was great and as requested we got a really nice room with a wonderful view of New York City including the Empire State Building. The Room was very clean but quite small (although it was a superior room), but that is typical for New York. The room was a bit noisy due to other guests and the elevator. But I had no problem to fall asleep. We never ate breakfast because the breakfast area was not comfortable at all and was always crowded. When we saw the buffet we decided to take the breakfast elsewhere. However, I really enjoyed my stay in New York. And if the prices stay the same I will go definitely go back to the Hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank deadenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review, May 20, 2013
Dear Deadenise,

Thank you for choosing our hotel for your recent trip to NYC. We are thrilled that you enjoyed your stay and that you would consider us for a future visit. As you mentioned, our free breakfast buffet draws a number of guests each day so we hope that you can still see the value in this important amenity. We hope to host you again soon.
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Manchester, United Kingdom
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 17, 2013

Need a hotel that has (a) good location (b) includes breakfast (c) free coffee at all times (d) functional rooms inclduing fridge, microwave, hob (d) clean (e) good shower (f) comfortable bed (g) reasonable price.
This hotel has all of above. Can't really fault it.
Lift wait was really not an issue, sometimes no wait at all, sometimes up to 5 mins.
When in New York there is lot's to do, and your hotel really has to be functional but comfortable place to rest your weary feet and sleep. Element does that. Perfect.

Room Tip: away from the lifts. If a family, get adjoining rooms which tend to be corner rooms.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Abbey999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review, May 20, 2013
Dear Abbey999,

We are so happy that you enjoyed our hotel amenities and location for your recent trip to NYC. Thank you for sharing your experience. We hope to host you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuenen, The Netherlands
Level 6 Contributor
379 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed May 16, 2013

Element TImes Sq. New York. Just stayed there with my wife for 10 nights. Studied the all the Tripp reviews first. Did not encounter any of the cited troubles: elevators functioning as it should and nicely maintained, decent breakfast every day, okay business centre, competent concierge, excellent happy hour Monday through Thursday (wow), coffee and tea complementary in the rooms as well as in the lobby. Good gym. Near bus lines and subways. Nice rooms, good beds. So: recommended, indeed.

Room Tip: High up I would say with a view on the Hudson
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank n_wiedenhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review, May 20, 2013
Dear N_wiedenhof,

Thank you for taking the time to research our hotel before you booked your ten night stay! We are very happy that you chose our property and that you enjoyed your time with us. We hope to host you again on a future trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 15, 2013

I'm here now and have been since Monday. This is a Starwood property and I come to NYC monthly, with an office 4 blocks away. I was hoping that this would be my go to place. It is clean and the service is good. It has a kitchen but they comprised there by putting a small closet near the bed that is pretty cramped. The biggest issue here is very spotty internet service...which may be a deal killer :( If you need that, it might be best to look elsewhere.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review, May 20, 2013
Dear Chris M,

Thank you for choosing our property for your recent trip to NYC. We are sorry that our free high speed internet was insufficient for your business needs. This is something that we seldom hear from our guests so we hope that you are able to give us another chance in the future. We would like to be your home away from home for your monthly trips to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 5 Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 14, 2013

Spent 4 days at this darling hotel in the Garment District and within 5 to 6 blocks of Time Square and all the Broadway theaters. Although very small it was perfectly clean with all the amenities (ironing board and iron, room safe, free wireless, morning breakfast and afternoon happy hour). The room has a nice desk and comfortable desk chair. Closet size kitchen with nice refrigerator and freezer, two burner stove, microwave and coffee maker. I have stayed in many areas and all levels of hotels in the city but this is a great and affordable option.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianaTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Element New York Times Square West

Property: Element New York Times Square West
Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Official Description (provided by the hotel):
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 
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Also Known As:
Element New York Times Square West Hotel New York City

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