I don't know where to start with the positive things I have to say about this hotel. I took my boyfriend to NYC as a surprise for his 30th birthday and, knowing very little about Element, I was incredibly nervous that it wouldn't live up to expectations. I was so wrong! From the minute we arrived, we were greeted by friendly, helpful staff. Check-in was effortlessly easy and we were told we had a room with a view on the 39th floor. That was an understatement. The view was outstanding. We got to wake up to the sight of the Empire State Building every morning! The room was amazing - clean with a fantastic bathroom and kitchen. The bed was huge and it immediately felt like home. We arrived on Friday and happy hour is only on Monday-Thursday but on the two days we got to experience happy hour during our trip, it was great! Beer wasn't watered down rubbish, it was corona, or wine. And there was a great selection of appetisers. The free breakfast was simple but ideal. Free tea and coffee 24/7 was also a massive bonus.
The staff were all incredibly accommodating - whenever we had questions about where to eat or the best way to get from a to b, we never felt as though we were asking too much. When we lost our key, we didn't get a sigh and a fee, we got two new keys without hassle.
Check out was just as easy as everything else. We didn't need to leave for the airport for 2 and a half hours after check out so the hotel kept our luggage safe while we enjoyed the city for a couple more hours and even booked a taxi to be waiting for us when we got back.
If I had one minor gripe (and I mean minor!) it would be the elevators. Being on the 39th floor with 3 elevators meant that we could be waiting for some time. But if I'm being completely honest, I couldn't really care less. There's no way that waiting a couple of extra minutes for an elevator would ruin my opinion of this fantastic hotel. My boyfriend and I would return again and again without hesitation. Thank you, Element, for being the perfect hotel for a memorable birthday trip!
- Official Description (provided by the hotel):
- Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more less
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- Also Known As:
- Element New York Times Square West Hotel New York City