This hotel presents well, but poor management ruins the entire experience. The rooms are small, but comparable to most in NYC, with the added bonus of a complete kitchen so you can make your own meals, a real money saver. The location is convenient to most subway lines via 42nd street. That is where the positive aspects of this property end.
The worst part of our stay was the poor housekeeping. The floors are porcelain tiles that look like dark wood. The maids are not provided with vacuum cleaners or brooms, just wet mops. This means whatever crumbs or debris that fall on the floor or are tracked in on your shoes are not removed, just pushed around with the mop. After 2 days, I had to brush off the bottoms of my feet before getting into bed at night. Yuck.
The elevators in this hotel are completely inadequate for the amount of rooms. The third elevator is supposedly reserved for staff use, but on several occasions, the staff entered the main elevators with large trash barrels or housekeeping carts. Plan on at least an additional 10-15 minutes to get down to the lobby if you need to be somewhere. One morning we gave up and walked down 18 flights of stairs to get to an appointment on time. I would not be surprised if management's decision to reserve one elevator for staff use goes against New York's building code.
The first two mornings of our stay, there was only tepid water in the shower. This problem was repaired by the third day, however.
The bed is advertised as Westin's Heavenly Bed, but it wasn't. The mattress was too hard and the pillows are not down filled.
After 5 nights at this property, I could not wait to check out. I cannot recommend this hotel to anyone and we will not return.......ever.
- Official Description (provided by the hotel):
- Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Priceline, Hotwire, getaroom.com, TripOnline SA, Cancelon and Evoline ltd so you can book your Element New York Times Square West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Element New York Times Square West Hotel New York City