Staff were extremely commendable. Always with a smile, helpful, and they actually bothered to remember my name, have parcels sent up to my room as and when they see me along the corridors or at the lobby - v impressive for Americans, i have to say.
The doorman is ALWAYS there to greet us every morning, open the doors, smile and wish us a great day (for 2 mths, mind you). I am from the service industry and i can tell when service is from the heart. And i'm very happy to say the staff at Cassa are so precious!
Location is perfect! 2 streets away from Rockefeller Centre (subway stn), 3 streets away from Bryant Park(another subway stn). One avenue away from Times Square - so you're literally living in times square, but just a lot more peaceful. If you're travelling out during the weekends, Port Authority is within walking distance (2 av, 3 streets away), and so is Penn Station - your link to the airports via train. If travelling from EWR, there is a bus service from the corner of bryant park as well. Very, very convenient.
Cleanliness is impeccable. My only gripe is the free coffee & tea during breakfast. Maybe it's my fault for always heading down so late (10-11am), but it is at that timing when either the coffee or tea is empty. :( But it's not a big problem, there are many Starbucks outlets around the corner.
Oh and just one more thing: Room 34B - the bed is SO damaged. Every little toss or turn you make, the bed squeaks! Time for a change! Everything else is in the room is perfect! Amenities are more than enough for a very comfortable stay. Spacious room, good & working showers, washing machine, TV, microwave, etc.
- Official Description (provided by the hotel):
- Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more less
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- Also Known As:
- Cassa Hotel And Residences