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“Very pleasant stay!”

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Cassa Hotel 45th Street New York
Ranked #123 of 467 Hotels in New York City
Certificate of Excellence
Bryn Mawr, Pennsylvania, United States
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very pleasant stay!”
Reviewed December 30, 2013 via mobile

The hotel staff was friendly and accommodating. Our room was clean and comfortable. Our only issue was that the person who came up to make our sofa bed did not know how to do it and insisted it wasn't a sofa bed. My 8 year-old showed him how it worked. All in all, a lovely hotel - we will definitely visit again!

Stayed December 2013
Helpful?
Thank Lisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
I had to chuckle, 8 year olds are far more clever then one would give them credit for. I am sorry that he had to school our team on sofa bed mechanics!

Thank you for sharing and I hope the sofa bed incident wont keep you away next time!

Warm Regards,
Troy Pade
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (271)
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English first
Wrexham, United Kingdom
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 30, 2013

Trendy little boutique hotel, with a fantastic location just off Times Square. Rooms were modern and very comfortable, Clean and large bathroom. Staff were very friendly and helpful during our stay. Would definitely use again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
Thank you for staying with us and I appreciate the kind review. Please do come stay with us again soon!
Warmest Regards from a Chilly NY.
Troy Pade
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 26, 2013

Wonderful hotel, great staff and good location! The room was clean and tidy and housekeeping were brilliant. The breakfast was good, if a little expensive at $20 per person. Would certainly visit again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyB93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
Thank you for staying with us! We took a look at the continental breakfast and have reduced the price to $15. Thank you again for your feedback and we hope to welcome you back soon.

Warm Regards,
Troy Pade
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
2 reviews
Reviewed December 24, 2013

It is the third time we choose the Cassa Hotel. Once again we were treated very well, from beginning to end of our trip the staff was very kind and helpful and did everything to make us feel comfortable and relaxed. We would like to highlight Tiffany and Gabriel at the front desk, for the care and dedication they had with us on our stay. The room is very spacious and perfectly clean, moreover the hotel's location is perfect, close to all the best attractions in New York. We had two wonderful weeks and we will definitely choose the Cassa Hotel on our next trip.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thiago C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
Thank you so much for your loyalty to CASSA. I appreciate that you were able to highligh Tiffany and Gabirel. It is important that guests let us know who is doing a great job!

Please let me know the next time you are planning to come back to NY and CASSA I would love to assist with your booking.
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 21, 2013

I stay in Cassa Hotel with my wife for honeymoon.
The hotel is really beautiful and in a perfect position to visit New York.

I really recommend that hotel, the quality is really high.

The room are beautiful and clean with all the amenities you need.

Around the hotel there are good place to eat.

I will come for sure with my wife in that hotel next time I visit New York.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mezentio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
Congratulations! I am so happy that you were able to spend your Honeymoon with us at CASSA. Please come back again for your anniversary!

Thank you for the great review.

Best Wishes,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 20, 2013 via mobile

We got this hotel as a "secret" Hotwire deal... And what a steal!!!! The hotel is beautiful, with a modern feel! We arrived at noon and were greeted by Jamal & Roger. We just wanted to drop off our bags (check in was at 3:00) and they insisted to check if a room was available. It was available and they upgraded us to a queen room with a couch! The bathroom was very nice, large tub, and waterfall shower head. Very clean, huge tv, large room for NYC. It was a 7 minute walk (straight shot from 45th street exit) from grand central.

Really enjoyed this hotel, and would reccomend it highly!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsB0387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
Thank you so much for the great review. I am happy that we were such a good surprise! Please come back soon!
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 6 Contributor
167 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 19, 2013

Frankly, we were a bit disappointed in the room for the price we paid. It was a junior suite, and had a nice big sofa (that we never used), and tiny closet that couldn't hold anything longer than a shirt, an itty-bitty desk that would not be comfortable if you had to do a lot of work, and no view. HOWEVER - the bathroom was wonderful! Giant, with double sinks and long counter (amen!).

Great location - close to Times Square, Theater District, Rockefeller & Radio City.

I was not a fan of the shower/tub. The shower was one of those rain showers - I don't like those. There was a wand (excellent pressure) and the tub was deep - good if you have kids, but impossible if you have any mobility issues. It also had one of those glass doors that only covers the front half.

Pros: Great selection of teas, nice bed, clean, giant bathroom. Friendly front desk staff.

Con: Tiny desk, tub/shower (see above), no view.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kadels_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, January 8, 2014
Thank you for your feedback. The Junior suite is the onlt category that really has the tub/shower combo. 99% of the other rooms are walk in showers. Sorry that we didnt get you in the appropriate category for your mobility issues. I hope this will not dissuade you from staying with us again. Please feel free to contact me directly if you need to discuss any further.
Warm Regards
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Property: Cassa Hotel 45th Street New York
Address: 70 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Romantic Hotel in New York City
#90 Business Hotel in New York City
#100 Luxury Hotel in New York City
#132 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 
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Also Known As:
Cassa Hotel And Residences

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