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“Perfect Stay at a Top-Notch Hotel” 5 of 5 stars
Review of Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
Ranked #109 of 479 Hotels in New York City
Certificate of Excellence
Chicago
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect Stay at a Top-Notch Hotel”
5 of 5 stars Reviewed October 6, 2013

Was treated to an enjoyable and relaxing experience at the Cassa in NY City. My wife and I had booked the tail-end of her work trip for a two-night stay in Manhattan, and were unsure of where to stay. We are pretty low-maintenance travelers, and value location above all else, followed by noise level, room size, bathroom amenities, and decor. We chose the Cassa based on the high reviews on Trip Advisor and looking back on our stay, the hotel delivered on all fronts.

First off Troy, the General Mgr, was extremely helpful in answering my questions prior to my stay and treating my wife and I like valued guests. The staff too was impeccable with our check-in, answering questions, and any request that we had, in particular Tiffany, Eric, and Henry.

The location of the Cassa is right in the heart of mid-town, close to Grand Central Station and just north of Times Square. Bryant Park is the closest subway stop, which is a 5-8min walk away, and Grand Central about 10min walk. Mid-town is pretty crowded, but the Cassa is tucked-away between 5th and 6th and is a nice escape from the craziness.

We were in a Grand Deluxe size room and were pleased with the size (given NY standards). Nice little desk and lounge chair helped make it seem bigger than just a studio room with a king size bed. The bathroom is by far the highlight when it comes to the room, a modern, clean layout with the topper being the rainfall shower...the wife absolutely loved it. Also to be noted in the room was the flat screen TV with nice cable options, a bose-like sound system, and a mini-fridge where you could store a bottle water or two alongside the usual pay-to-eat items.

Big plus about our room (on the 16th floor) and the Cassa in general, was how quiet it was. Very little street noise and never really heard from any of our neighbors above or adjacent to us. This is key, I'm a light sleeper and any type of noise in the night will wake and keep me up. I slept like a baby at the Cassa.

Heard some negatives reviews about the elevators but they were prompt most every time we called them.

Overall I would highly recommend the Cassa if you're looking for a classy, easy stay while you're in NYC. You'll be treated like an esteem guest and you'll feel rested (from a good night's sleep), clean (from the shower), and ready to take on city!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TheWindyCityTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 7, 2013
Thank you so much for the detailed and lengthy review! I think this was the first one I was mentioned in, and was very happy to have been at your disposal. My team here is top notch indeed and looking foward to having you and your wife back again soon. If you ever need anything please let me know!

Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (241)
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English first
Pietranera, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2013

It is located close to Times Square with the benefit of all facilities around (restaurants, theaters, shopping areas, Central Park,...) . We have been staying here for a week in a very quiet and very comfortable room. We really enjoyed to stay there for a visit of New York. We hope to come back in New York and at the same hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Alain712013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 7, 2013
Thank you so much for staying with us and for the kind review. We look forward to welcoming you back to CASSA in the very near future!

Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 1, 2013

I stayed at this hotel while on business and found it to be a great location for navigating the city. Just off Time Square it had lots of places to eat around it. The staff were loverly and welcoming and very helpful. The rooms were compact but nicely appointed. I'd happily stay here again as it was excellent value for money.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ToTheWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 7, 2013
Thank you so much for your review. I certainly look forward to welcoming you back to our hotel in the very near future.
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapevine, Texas
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed September 30, 2013

This hotel is located just down the way from Times Square, Broadway and all the shopping areas. The room is nice and modern. The staff is impeccable. Very helpful and eager to serve. The lounge is under construction but there was no noise. It's going to be beautiful and a great place to hang. Would totally recommend this hotel!!! Great rate as well!!!

Room Tip: The rooms are all pretty spacious for New York rooms.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank julie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 1, 2013
Thank you for the kind review! We are very excited about Butter to open in the next few weeks. The place looks beautiful!

Please come back soon!

Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 27, 2013 via mobile

I'm in the city regularly for business. My usual places were booked so stayed here. Really loved it. Will be my first choice in future stays. Clean, comfortable and great location. Restaurant will be opening which will be a plus.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank momof2greatmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 1, 2013
Thank you for the kind review! We are also very excited for the new restaurant to open. Butter as its called will be ready by the end of the month! Fingers Crossed!

Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
5 of 5 stars Reviewed September 23, 2013

Cassa was perfect for our long wkend in NYC. First, the Times Square location cant be beat. The rooms are sophisticated and peaceful--a great retreat from the nonstop of the city. The service is the best I've ever experienced. The front desk staff, valet, housekeeping--every contact was personal, professional and welcoming. Add helpful and knowledgable and you begin to get the idea. As a tourist in NYC (even though an experienced traveler ) staying at Cassa gave a security or peace of mind: every need was met; every question answered. Enough! We really liked the place!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rkmadick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, September 25, 2013
Thank you for the wonderful review. We certainly hope to have you back again with us soon!
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

This was my first trip to New York in my life and the staff at Cassa made this an unforgettable trip. This hotel not only met our expectations but went beyond our expectations. The locations was great. The staff Karina, Stephanie ,Alicia and Gregory were the best staff I have encountered in all my travels. Not only were they friendly, but they ever so quick to help us find a great place to eat and fun places to see. Although the weekend was short and I am back to work now I have not stopped talking to anyone who will listen at my job about what a great hotel this was. I definitely will make Cassa my New York Hotel.Thank you again Susan and Anthony

Stayed September 2013, traveled as a couple
Helpful?
Thank nwwoman40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, September 25, 2013
WOW the best hotel ever! That is quite a title for your to bestow upon us, I am truly humbled.
thank you for singling out Karina, Stephanie ,Alicia and Gregory (maybe Gabriel? as we do not have a Gregory) they are all great assets to the hotel.

Thank you and you are always welcome at the Best Hotel Ever..!!

Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Property: Cassa Hotel 45th Street New York
Address: 70 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Romantic Hotel in New York City
#83 Luxury Hotel in New York City
#90 Business Hotel in New York City
#136 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 
Reservation Options:
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Also Known As:
Cassa Hotel And Residences

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