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“You can't get any better!” 5 of 5 bubbles
Review of Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
Ranked #113 of 467 Hotels in New York City
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“You can't get any better!”
5 of 5 bubbles Reviewed July 13, 2013

I stayed here for the second time and it reaffirmed my opinion that this is the best hotel to stay in New York. The hotel is near perfect and apart from the unnecessarily expensive Wi-Fi cost I really can't think of any complaints. The staff are all very nice, helpful and genuinely seem like they are there to make your stay more magical. The rooms are typically New York small but spotless and well catered. Cassa very kindly upgraded me to a suite this visit and wow what a nice surprise - the suite was huge with a beautiful big bathroom - definitely worth considering if you want to treat yourself. Some people may bemoan the lack of restaurant but it personally didn't bother me because it's New York and the options are limitless. I see they are in the middle of constructing a restaurant and I'm sure it will make this place more appealing to some. Overall this is one of my favorite hotels from all my travels around the world and I can't recommend it enough

  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank markmc360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,959 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
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English first
Chicago, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 11, 2013

I booked a last minute trip to NYC to celebrate our Wedding Anniversary. The entire hotel staff had stunning customer service. Everyone greeted us with a friendly hello. Emilio made sure our stay was excellent he went the extra mile with his customer service. Our air conditioning unit was not working the first night, it was fixed but the next morning it stopped working again. Emilio moved our luggage for us and went to the front desk to tell them of our problem. I honestly was just expecting them to fix it while we were gone exploring the city, but instead they upgraded our room. Granted please keep in mind this is New York ....... You are not getting a penthouse as your room. We were very pleased and shocked both Henry and Emilio went the extra mile. Thanks guys!!! As for location it was great!!!!!!!!!!!!!!!!!!!!!!! 5 minute walk to the following: subway, Top of the Rock, Central Park, Times Square, Grand Central Station. On another note, the rain showers in every room are amazing! I would definitely come back again for the following reasons: customer service and location!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarieChrissy2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed July 11, 2013

The hotel is very neat and clean, it's very well situated near Times square and it's just a few blocks form Central park! Also it has a really nice lounge with good breakfast and Wi-Fi. But the most remarkable thing was the staff/concierge-service! They were so friendly and helpful (Especially Eric and Stephanie) and really made our stay worthwhile! We are definitely going back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank geanod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed July 10, 2013

Yes, like everyone says - amazing location. Hooray. There are plenty of excellent hotels in locations just as good.

I found the room minimal to the point of uncomfortable. It had the bed and a bathroom. Nice bed, nice bathroom but nothing special and nothing more than that. No extra space whatsoever in the room. We had to walk to the nearby starbucks to get hot water for tea (so, yes, we did just buy stuff at starbucks).

The hotel did not seem to have any amenities. The front desk area was tiny and cold. Five steps to the elevator. That was it.

The hallways were hideous. It felt like I was getting off the elevator in a 1970s apartment building.

What about the service? No, really, that's my question - what service? There was an unfriendly robot to check us in and that was it. No problems with anyone but just absolutely nothing positive about it.

Ultimately it was purely a place to stay. I jumped ship to the Sheraton on my last night in the cit. Finally - a hotel with a normal lobby, room amenities and overall comfort level.

I do not recommend the Cassa and will never stay there again.

Room Tip: stay somewhere else
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  • Stayed November 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank theocanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

The hotel just opened when we went so we got a great deal. It was worth it! Great location, friendly service, nice room. The ventilation was loud though and there was construction outside. Overall, the location was exactly what we were looking for as we were running in the marathon.

Stayed August 2012, traveled as a couple
Helpful?
Thank mvillene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation, Florida, United States
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

This hotel is close to everything. My husband was in New York for business, so I was exploring the city with my 2 young children. The staff was very friendly, had great suggestions for restaurants, things to do with kids,etc. Hotel is only 2 blocks from Times Square, just far enough to avoid the crowds. Walking distance to Empire State Building, Rockfeller Center...loved the hotel, would definitely stay here again.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, July 23, 2013
There is a trending theme among the posts lately, all about the location. We do have that for sure. I hope you and your family are able to come back and see us again soon.

Warm Regards,
Troy Pade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

we were very impressed with this very central hotel . firstly the staff are very friendly & helpful every day a welcoming hello & good night. Our room was a great size for new york & extremely comfortable bed.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fab4lawsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, July 23, 2013
As they say, location, location, location! We have them all beat for sure. Thank you also for pointing out our great staff. They are the best!
Warm Regards,
Troy Pade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Property: Cassa Hotel 45th Street New York
Address: 70 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Romantic Hotel in New York City
#88 Luxury Hotel in New York City
#90 Business Hotel in New York City
#136 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Despegar.com and Jetsetter so you can book your Cassa Hotel 45th Street New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cassa Hotel And Residences

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