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“a normal boutique hotel”

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Cassa Hotel 45th Street New York
Ranked #116 of 468 Hotels in New York City
Certificate of Excellence
Lisbon, Portugal
Level Contributor
118 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“a normal boutique hotel”
Reviewed March 15, 2013

trying to evidence the design in the decor I can assure that it wasn't tottaly reached. The rooms are small and without light enough. When we change for a suite junior it was better. There atre no places to saty in the groundfloor and isn't oractical to go to the 10 th floor to stay with one sofa only . The location is very good . The staff is fantastic

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank francisco1954_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,058 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
manchester
1 review
Reviewed March 13, 2013

We stayed here for 4 nights. The location is perfect. The staff were great and planned out our whole stay so that we didn't miss anything out on our short time in nyc. The rooms were spotless good size, bed was really comfy.

I would defiantly recommend staying here.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurabaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 8, 2013
Thank you for the great review! We look forward to having you back soon!
Troy Pade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 11, 2013

Positives were again excellent location, welcoming staff on arrival, large enough bathroom and good rate via e-mail offer from the hotel.

Negatives were barking dog in next room (although front desk immediately offered room change to two floors below, still a hassle) and awkward interactions upon leaving. We came back from breakfast at 12:15 to request valet retrieve our car and were told we were locked out of room. The front desk (now with a "get out attitude") did grudgingly remove the late charge from our two rooms. Check out is apparently exactly at twelve, despite being there at noon in the past and waiting in long line for elevator, check-out and car retrieval. Also, the street was blocked off for construction directly in front of the hotel, and they brought the car to the front, necessitating us back down the one way street with no direction from anyone in the hotel. The valet was also nowhere to be found upon arrival.

Overall, a pleasant hotel at a good rate, but we've had better times at the Cassa and other hotels in the area.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephka8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 8, 2013
Thank you for staying with us again, we appreciate your loyalty. If I may address a few of the issues you encountered. The keys are programmed to go inactive at Noon. That is pretty common. If you wish to extend in the future we would always be happy to re-program your keys to add in extra time. If the the front desk team was not accomodating, then that is another issue I would like to discuss with you. As for the construction, the city had dug up the sidewalk with no notice taking up our only hotel loading space. They are not in the business of giving us any options which would forces us to find a spot somewhere down the road. The reason there are no valet present, is that they work for the parking lot where we overnight our cars, As they are running cars to various other hotels they are not allowed to wait around for the guests to come to the car. The bellman who took your bags to the car should have been able to offer assistance with directions, that is if you had a bellman. If not I am very sorry.

Please make sure to reach out next time you are in staying with us so I may look after your reservation personally.
Regards,
Troy Pade
General Manager
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London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 9, 2013

We stayed in Cassa Hotel & Residences on our first trip to NY last November. We arrived around 3pm, the room was not ready. The staff at the front desk was rude and not welcoming. We left our luggage in reception and went for a walk around the area. They were supposed to call us as soon they had the room ready. After 4 hours and no phone call, (7pm) we went back to the hotel and learnt that the room WAS NOT READY. We were tired, had an 8 hours flight from UK and wanted to have a shower. The receptionist checked us in with the room NOT READY. The bed without linen, only one towel... Really????? Their excuse: we had problem with the linen company. Is that customer service? Obviously we were not happy. Due to the inconvenience the receptionist on shift gave us complimentary breakfast for the whole stay.

Pros: the location of the hotel.
Cons: The price-quality IS NOT WORTH IT. The bed and wardrobe are small. The breakfast is overpriced. The front desk staff is not friendly.

Conclusion: We are not going to return again. So bad Cassa, so bad...

  • Stayed November 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank MeryAcevedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 8, 2013
Thank you for the feedback. As you stayed with us many months prior to the time I have started I can say that we are working very hard to improve the hotel in all areas. As the more recent guests can testify by the posts on this page, it does not appear you will have the same stay next time. Please let me know when you are coming to NY again so I may personally oversee your booking.

Regards,
Troy Pade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2013

The traveler pictures attached to the reviews are spot on. I found the room impeccably clean, unbelievably quiet - I never heard anyone, just a few distant sounds of horns, the flat screen TV was so big I didn't even need my glasses!, the walk-in shower (no tub) was huge with both the rain shower head and a hand held device and lots of hot water, the beds were fine, a bit soft for my taste, but others will probably love them. The size of the room for a single business traveler is just fine. I think if it's two people traveling, my room might have been a bit small, even though it had two beds. And the big downside for someone staying several days - storage space; the closet was small and set up such that you hang your clothes at the top and then the frig, etc. is in the bottom (though I will say I think this is the first hotel I've been in that had an umbrella in the closet), and there's no dresser (there is a desk) or any place to store your suitcase. But I would definitely stay here again and recommend it to at least business travelers who only need a night or two. If you're a couple or family, you should check with the hotel on the room size before booking.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msdetails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 8, 2013
Thank you so much for your nice review! We do appreciate honest testimony! We look forward wot having you back with us again soon!
Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 4, 2013

We stayed in the Cassa as part of a Big Birthday trip to NYC recently. We were upgraded upon arrival and found a lovely bottle of wine and a personal handwritten congratulatory note in our room the day of the Birthday. I had also asked the staff if they could help me to decorate the room with some ballooons, banners etc. to surprise my partner on his Birthday which they did to perfection and this was no problem at all! The room was very comfortable, with the bed also very comfortable and there was no shortage of really good quality toiletries each day. We availed of the free wi-fi in the Lounge and found all of the staff consistently really pleasant and they couldn't help enough. A nice touch would be to perhaps add a tea/coffee making facility as I felt this was missing (it may be more of a European thing) Renovations are currently taking place so there was limited scope to enjoy a drink in the evening but when the new restaurant opens and the renovations finish that will all be resolved. We really enjoyed our stay and would gladly stay at this hotel again-thanks for a really enjoyable stay!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissSunshine902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nari S, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, March 8, 2013
Hello MissSunshine902, Thank you very much for all your kind words! I’m very happy to hear we were able to help so perfectly with your birthday celebration. I’m really excited for our restaurant coming soon! It’s really just around the corner! Just so you know, we do have tea and coffee service for the rooms available upon request. Please stay with again and if you are celebrating something again let us know! We love celebrating something with our guests. All the best - Nari
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Netherlands
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 2, 2013

We went here for 8 nights and it was our 4th time in NY. Great hotel and would definitily book here again. Espescialy for NY the rooms are spacious. The service is great and everybody is very frienly en helpful. In april they finish a beautiful space for breakfast en dinner. Also a place to sit outside. The location is very central en al lot of subwaystations are nearby.
Recommend it!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank satc1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nari S, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, March 7, 2013
Hello satc1972, Thank you for pointing out the upcoming restaurant! I’m very excited for it as well and the courtyard is one of my personal most anticipated developments. Cross our fingers for April! You will have to come visit us again when it’s all done. All the best- Nari
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Property: Cassa Hotel 45th Street New York
Address: 70 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Romantic Hotel in New York City
#90 Business Hotel in New York City
#95 Luxury Hotel in New York City
#135 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 
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Also Known As:
Cassa Hotel And Residences

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