We stayed in Cassa Hotel & Residences on our first trip to NY last November. We arrived around 3pm, the room was not ready. The staff at the front desk was rude and not welcoming. We left our luggage in reception and went for a walk around the area. They were supposed to call us as soon they had the room ready. After 4 hours and no phone call, (7pm) we went back to the hotel and learnt that the room WAS NOT READY. We were tired, had an 8 hours flight from UK and wanted to have a shower. The receptionist checked us in with the room NOT READY. The bed without linen, only one towel... Really????? Their excuse: we had problem with the linen company. Is that customer service? Obviously we were not happy. Due to the inconvenience the receptionist on shift gave us complimentary breakfast for the whole stay.
Pros: the location of the hotel.
Cons: The price-quality IS NOT WORTH IT. The bed and wardrobe are small. The breakfast is overpriced. The front desk staff is not friendly.
Conclusion: We are not going to return again. So bad Cassa, so bad...
- Official Description (provided by the hotel):
- Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more less
- Reservation Options:
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- Also Known As:
- Cassa Hotel And Residences