Saw a 4 Star Hotel in Midtown for $138 a night on a Sunday night on Hotwire, and was booked into the Cassa. I immediately read the trip advisor reviews, so I was prepared to deal with the full size bed problem that others have detailed.
I checked in, and was told that since I booked on Hotwire, I would be given a room with a full size bed. I asked for an upgrade, and the clerk told me $50 for a queen bed or $75 for a king bed. I then asked for a complimentary upgrade, and was told that that would be very difficult since their hotel has been sold out for months. Terrible reasoning, given that she already has indicated they have rooms with queens or kings available. She typed away for a while and continued to discuss the fact that hotwire bookings automatically get put in the smallest rooms. Then out of nowhere, she realized that the room that the computer had already booked me into was a room with a queen. So I said "great" and was ready to take the keys. She then had to radio up to staff to inspect the room. After waiting for 7-8 minutes, I was given my keys and we were on our way. Very long check-in process.
The room was good. Large Flat Screen TV, good A/C, Queen Bed, Walk-in shower. Got ready and headed out for the night. After returning to the hotel around 2am, we got ready for bed. At 3:30AM, I woke up to the sound of someone sliding a key into my door and trying to open the door. By the time I got up and looked through the peephole, the person was gone. Strange.
At 8am, we were woken up by VERY loud drilling above us. I called down to the front desk and they said there was no construction going on in the hotel. I told her there clearly was as I could barely hear her on the phone with the loud drilling. After 10 minutes the drilling stopped. Drilling noises were not a nice alarm clock, particularly after a night of drinking.
The front desk arranged for a car service to JFK on the way out, which was helpful.
Overall, Cassa is lucky to receive an Average rating. Worth $138 for sure. But nowhere near being worth the $350+ their website was showing.
- Official Description (provided by the hotel):
- Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more less
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- Also Known As:
- Cassa Hotel And Residences