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“So welcoming and eager to please”

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The James New York-SoHo
Ranked #165 of 467 Hotels in New York City
Certificate of Excellence
Rochester, NY
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“So welcoming and eager to please”
Reviewed November 20, 2010

The staff at this hotel made us feel as welcome as any hotel we have ever stayed in. And the last time we stayed in NYC we stayed at the Four Seasons. The location is right in SoHo and only a few stops from the subway, if you are interested.
We were a little worried about the privacy in the bathroom but the screen makes the bathroom completely private just like if it was traditional wall.
The hotel bar is on the roof and seems pretty cool. There was an event going on the night we went up so its hard to say what it's like on a "normal" night but it was pretty fun the night we were there.
The WiFi is free and works great. There is free coffee and pastries in the lobby for breakfast, you don't get that at the Four Seasons.
I would stay here again in a second and recommend it to anyone looking for a great hotel at a reasonable price in that part of town.

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
Thank Garcia68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Stockholm
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 18, 2010

We stayed at The James for three days in the beginning of november and the Hotel is very nice, has a great location and friendly staff. The rooms are nicely laid out, not big but ok size and nice details. Great view from the room!

On the minus side the service is not really up to speed, the staff is friendly, smiling and willing to help but sometimes fails to deliver. A few examples is they forgot to clean our room one day (it was fixed after we told them), the Concierge printed out a walking map to the Standard Grill from Google Maps that took us through really shady streets instead of trying to show us some nice streets. The Hotel also had problems providing a room at 2pm which was the check in time.

However the overall experience is that this was a very nice hotel which I would not hesitate to return to. Especially in some months when everything is finished and the service is up to speed!

I also want to mention that we addressed our issues to the manager who listened to our complaints and also compensated us for it in a good way.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank joal701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hackettstown, New Jersey
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 15, 2010

We have stayed in several NY city hotels. The James was the cleanest and the most hospitable hotel that we have stayed at. The room was not big, but not small either and we had a great widow view. They had a wine reception that lasted for severl hours, not one hour. We went up to the roof top bar and had a great view of the city and listened to some great music.
The hotel is situated blocks away from Soho and he east village. Thanks to all at the hotel for such a great stay.

Candido and Robin

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank candido a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 15, 2010

From the moment we checked-in, The James, sought to every detail. We were celebrating a special occasion, and not only was our room upgraded, but a bottle of champagne, truffles, and a welcome note were waiting in the room. And speaking of the room...it's filled with light, a wonderfully comfortable bed, and the temperature is just right (including the ability to open windows). The only downside is that with all the windows, there are limited outlets (we'll take the windows). The gym is very well equipped with fantastic views, and while we didn't have time to enjoy the roof top bar, next trip it will be a must. What stands out most, however, is the staff. They're service oriented, but also seem "real" and "genuine". If you're looking for relaxed SoHo comfort, The James, should be on your list.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank potrero71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 2, 2010

We stayed at The James from 10/18 - 10/21 and it was wonderful. The hotel was brand new, they were working on putting up the sign over the door. The building was not complete, they were working on outside landscaping. Inside the restaurant was under construction, the roof top bar and pool were scheduled to open at the end of the week.

The staff was wonderful, helpful, they truly want to exceed your expectations. Our room was a King bed city view. Very contemporary, lots of space for a NYC room, a glass wall separates the bedroom from the bathroom, there is an electric curtain that closes for privacy. The city view rooms look towards the Southern part of the island and New Jersey. The fitness room is on the 17th floor, state of the art equipment and the views are spectaular 180 degrees.

This hotel is in a great location, within walking distance is Chinatown, Little Italy, Financial District, The Village, close to the MTA. This whotel will be a great addition to SOHO.

  • Stayed October 2010, traveled as a couple
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Helpful?
Thank irishcurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesNY_GM, General Manager at The James New York-SoHo, responded to this review, November 9, 2010
Dear irishcurse,

Thank you for such great comments about our team. We are proud to have offered you such a wonderful experience and appreciate the positive reinforcement. We are looking forward to your return and to serving you again.

Thank you from The James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviewed November 1, 2010

I have stayed in so many hotels in New York on business and pleasure and none of them come close to the excellence of this hotel. Since the hotel is brand new, the feeling is crisp and impeccably clean. The location in Soho is perfect to get to the village, Soho and everything else downtown. Colin, the General Manager was very visible on site and made everyone feel special. The staff was perfectly accommodating without being intrusive. They do the little things with such ease. My favorites were the cinammon raisin rolls with perfect coffee in the am, the wine and cheese from 5-7 and the rickshaw service at the front door - all complimentary. I was absolutely enchanted at every turn including the awesome deal we got with breakfast. Book fast because once this secret gets out, the rooms will be hard to come by.

  • Stayed October 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank Tamarat18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 27, 2010

the location is great but they are missing a few things at this new hotel there is NO dresser and 4 hangers in the closet i don't see how you could share the room with another person because there would literally be nowhere to put all your stuff if you turn off the AC and open the wonderful windows then it's very noisy for sleeping and the drapes are very heavy plus under the drapes are the few outlets bed is very comfy but huge king lumpy pillows and at a 5* hotel i expect down there is a glass wall with a shade you can raise up and down in the bathroom which is very pretty but if you aren't alone you will be using the toilet in full view of your spouse/friend. when you lower the wall shade then the bathroom is quite dark it's still a work in progress. staff very nice & helpful wish they had some rooms with 2 beds and a dresser it's good for SOLO travelers lots of restaurants and shopping in the area

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bug4ballet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesNY_GM, General Manager at The James New York-SoHo, responded to this review, November 2, 2010
Dear Bug4Ballet,

Thank you for taking the time to share your experience with Trip Advisor. I am sorry the facilities were not completely to you satisfaction. We are currently addressing the power outlet issue and will be placing additional power in the nightstands for your convenience. Our bedding and pillows are designed specifically for our James guest and should have included (2) 100% down pillows. I apologize this did not happen in your guest room. We will also be rolling out a pillow menu in the near future that will offer you a variety of choices.

I am delighted that you enjoyed our staff and I hope that their service will convince you to visit us again.

Looking forward to a future visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James New York-SoHo

Property: The James New York-SoHo
Address: 27 Grand St., New York City, NY 10013-1618
Phone Number:
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New York City
#110 Family Hotel in New York City
#125 Luxury Hotel in New York City
#138 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James New York-SoHo 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York - SoHo is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
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Also Known As:
The James New York Hotel New York City

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