We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect Soho experience”
Review of The James New York

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The James New York
Ranked #164 of 468 Hotels in New York City
Certificate of Excellence
Louisville, Kentucky
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Soho experience”
Reviewed March 3, 2014

We recently had a wonderful weekend stay here. Having been to NYC too many times to count, but usually staying in Mid-town or the Upper East Side, we found this the perfect launching pad to explore Soho with all it has to offer. The staff was genuine without a hint of stiffness which is often present at comparable boutique hotels. The room had amazing views and was not only comfortable, but the unique art both in the rooms and in the public spaces really sets this hotel apart. We look forward to staying here again soon.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, March 7, 2014
Dear Lee M,

Thank you for choosing The James for your weekend getaway. Our location in the pocket of Tribeca and Soho make this a prime location to shop, dine & explore. The curated art throughout the hotel adds a nice touch as well. Most importantly, we appreciate you taking notice of our team’s approach to guest service. We strive for genuine yet unobtrusive. Until your next visit.

Best regards,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,376 reviews from our community

Traveler rating
    804
    343
    122
    69
    38
See reviews for
147
636
70
273
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York
1 review
Reviewed March 3, 2014

Stayed at the James with friends to wine, dine and visit the theatre in NYC. The room was small but perfect. Clean, sleek, and modern. Great complimentary coffee in the AM, free wifi and a phenomenal bed with a soft, fresh down comforter will get me there again. Staff was very friendly and made us feel welcome.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ms. Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, March 7, 2014
Dear Ms. Nancy L,

I’m proud that our team left you feeling welcome. It’s great you were able to appreciate the warm modern ambiance of the hotel and loft-inspired guestrooms. The James Club amenities add to the guest experience as well. Thank you for taking time to share about your stay.

Best regards,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 3, 2014

fantastic upscale hotel experience, great location, great view from corner room, clean, prompt, great service, david burke kitchen is amazing. would definitely recommend and would definitely stay again next time.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mr. Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, March 7, 2014
Dear Mr. Daniel C,

Thanks for the positive review, glad you enjoyed your stay. We’re constantly striving to meet and improve our services standards. David Burke Kitchen is a great feature of our hotel. Your recommendation is deeply appreciated. Until your next stay.

All the best,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
Reviewed March 3, 2014

Felt pampered the entire stay! Hand written notes, chocolates, fruit and cookies brought to the room on the regular! The staff was VERY friendly and always was trying to accomodate. The rooms are a good size and everything felt very clean and well kept. Beds are VERY comfortable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ms. Colleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, March 7, 2014
Dear Ms. Colleen G,

So glad you had such a great time here at The James. Thanks for choosing us for your visit to Soho. We really appreciate the review and hope you consider us for your next trip to New York.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
Reviewed February 28, 2014

I love this hotel. It's lobby is unassuming but quite comfortable with great views, making it a nice place if you don't want all of the hustle and bustle that a lot of NY hotel lobbies have. They have a lovely wine & cheese complimentary happy hour, as well as scrumpious scones and coffee in the mornings. The rooms are hardwood floors with minimal, modern decor. The bathrooms have a great design and layout, including a glass wall between the bathroom and bedroom with an electronic shade to let in light or allow for more privacy. The beds/pillows are VERY comfortable. Great views every time I have stayed there as well. Good location - right on the edge of Soho and Tribeca. Friendly and accommodating staff. I highly recommend this hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, March 7, 2014
Dear Kate R,

Your recommendation means a lot to us, thank you for taking time to share feedback. I’m proud of our team for leaving you with such a positive experience. They’re truly our greatest asset. I’m glad you enjoyed The James Club complimentary amenities. We aim to showcase local wineries. Thank you for your feedback and we hope you return soon.

Cheers,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chalfont, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2014

My sister, niece, and I were excited to have a girl's weekend in NYC. We usually stay at the Trump SOHO but decided to try staying at the James Hotel and had read many positive reviews about it. However, it was a disappointing stay at the James. On our reservation, we had ordered a roll away bed. Unfortunately, it was not delivered to our room and we had to make three requests from the front desk and when it finally arrived, the sheets were never put on the bed. The television was not working properly and when we called the desk we were told there was a signal problem with many of the televisions and only certain channels could be viewed. The staff was unfriendly and argumentative when we brought concerns to their attention. We had ordered the Winter Special package which included breakfast and drinks, but later found out that we were charged for these on our bill. When looking for additional outlets for our cell phones, we discovered a plate with chocolates in a night table drawer-not sure if these were left from the previous guests.

This hotel has great potential and it is a shame that the service left such a bad taste for us. I hope the hotel will improve for future guests.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AMO178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, General Manager at The James New York, responded to this review, February 19, 2014
Dear AMO178,

Every piece of guest feedback is valuable to us, therefore, thank you for taking time to share your thoughts. It is unfortunate that you encountered the series of issues you describe. We will continue to improve.

Have a wonderful day,
Glenda Maldonado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haskell, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014

I had a fantastic experience, my girlfriend and I spent valentine's day at the hotel. I planned to propose to her and the hotel staff (in special Samara Speller) setup every request I asked of from rose petals in the room, to restaurant suggestions and reservations. I was very impressed with their excitement and support towards setting everything up. It was truly a special experience for the two of us.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Denis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 19, 2014
Dear Denis L,

Congratulations! We strive to provide every guest with a luxury liberated experience, but especially those sharing special celebrations with us. I’m proud that Samara left you with such an unforgettable visit. She's a great asset to our team. Best wishes and we hope you return soon.

Cheers,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
SoHo
SIXTY SoHo
SIXTY SoHo
#84 of 468 in New York City
845 reviews
SoHo
Soho Grand Hotel
Soho Grand Hotel
#165 of 468 in New York City
2,939 reviews
SoHo
11 Howard
11 Howard
#58 of 468 in New York City
456 reviews
Show Prices
Show Prices
Show Prices
SoHo
NOMO SOHO Hotel
NOMO SOHO Hotel
#220 of 468 in New York City
841 reviews
Manhattan
Trump SoHo New York
Trump SoHo New York
#132 of 468 in New York City
3,032 reviews
SoHo
The Broome
The Broome
#10 of 468 in New York City
440 reviews
Show Prices
Show Prices
Show Prices

Been to The James New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The James New York

Property: The James New York
Address: 27 Grand St., New York City, NY 10013-1618
Phone Number:
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New York City
#112 Family Hotel in New York City
#124 Luxury Hotel in New York City
#140 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, HotelPower, Travelocity, Orbitz, Hotwire, Cheap Tickets, TripOnline SA, Priceline, Cancelon, getaroom.com and HotelQuickly so you can book your The James New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The James New York Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing