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“December Trip” 4 of 5 bubbles
Review of The James New York

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The James New York
Ranked #154 of 467 Hotels in New York City
Certificate of Excellence
Rockport, Massachusetts
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“December Trip”
4 of 5 bubbles Reviewed February 4, 2014

Stayed at The James in December for a combination business trip mini vacation. Loved the location. So close to shopping in Soho and really great restaurants as well. Easy cab ride up town to Rockefeller Center and more shopping. Staff at the hotel very friendly and very accommodating. Loved that they had coffee and snacks in the lobby in the morning. The lobby area is very bright and comfortable and a nice place to gather. Restaurant is really good too. Wish we had known it was dog friendly. We may have brought ours.

Room Tip: We didn't see any other rooms but we always ask for one close to the elevator. We did have one...
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank amt1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 12, 2014
Dear amt1028,

So glad to see that you enjoyed The James’ prime location. Soho, with its boutiques and eateries, is one of my favorite neighborhoods. I’m also happy you appreciated The James Club Sky Lobby amenities. We use it as a medium to feature products of local vendors. Most importantly, yes bring your pet next time! The James is proudly pet friendly so we look forward to welcoming you and your pet on your next stay.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,340 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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English first
New York City, New York
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed February 3, 2014

Location convenient to SoHo, Tribeca, Greenwich Village make this excellent choice for exploring lower Manhattan. Hotel is attractively modern in feel. Staff first rate, amenities only average for its cost, room was fair at best. Arrival was smoothly handled by pleasent staff. Received Strawberries/Champagne for our anniversary. Burst pipe had taken out passenger elevators and lobby a major inconvenience for entire stay but no price accommodation offered. Table and single chair small and uncomfortable. TV viewable by two only from bed. Bed comfortable but pillows very small and poor quality. Storage barely adequate for two people for two days. King Deluxe room had little room for anything other than the bed. Room was for sleeping and showering, don't plan on doing any work, dining or lounging.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank james c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 4, 2014
Dear james c,

Thanks for taking time to share about your stay, happy belated anniversary. I wanted to personally apologize for any inconveniences you experienced. The extreme weather got the best of our building but the good news is that we've completed repairs and taken preventative steps. Our guestrooms are standard to New York City; hopefully the loft-inspired glass windows and under bench storage creates more space. The Sky Lobby, restaurant and rooftop bar are available for dining or meeting purposes. Overall, I’m glad our team left you with a positive impression. Thank you again for the feedback.

Best regards,
Glenda Maldonado
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 30, 2014

We were in the city just for a fun night. And from the time we checked in until we checked out we had a great experience. The shopping was close and less crowds than staying near times square. We stayed on a very cold day and it was still fun. It helps that they have wine and cheeses in the evening. And restaurants in the hotel, so you don't have to leave if you don't want to.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mr Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 4, 2014
Dear Mr. Richard G,

I’m proud of our team for leaving you with a positive impression of The James. You’re absolutely right with our prime location in Soho. It makes for a unique New York experience while avoiding the hustle and bustle of Midtown. We appreciate you taking time to share about your stay.

Thanks,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 25, 2014 via mobile

The James was a fantastic experience. My boyfriend and I stayed one night in a deluxe room and enjoyed the accommodating and friendly staff, delicious David Burke kitchen located right downstairs and in room service. There were also complimentary snacks and beverages in the lobby throughout the day which was lovely. Scones and coffee in the morning, fruit and water in the afternoon, wine and cheese in the evening and cookies for dessert. The room was clean, bright and had a simple and modern soho design with fantastic bath products and rainfall shower as well as comfy robes and slippers. Overall it was one of the best hotel experiences I have had yet.

Stayed October 2013, traveled as a couple
Helpful?
Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 4, 2014
Dear Emily S,

It’s great to hear that you and your boyfriend enjoyed your visit. Thanks for such a kind review. I’m glad you were able to experience the amenities we offer, especially The James Club Sky Lobby. Whether through the wine or scones, it allows us to showcase local vendors. Hopefully you’ll return very soon. Until your next visit.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 bubbles Reviewed January 24, 2014

Stay here. This is an excellent hotel situated near fun shopping and dining in SoHo. The staff, the views, the design, the location... all are excellent. The rooftop bar, "Jimmy", offers amazing views of the city and even has a pool. We are still raving about our stay here!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mr. John P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 4, 2014
Dear John P D,

So glad you chose The James for your visit to Soho. It sounds like you were able to enjoy all our features and get a well-rounded experience. We really appreciate your recommendation and hope you return the next time you find yourself in New York.

All the best,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 23, 2014

We stayed at The James for 5 nights shortly after a storm had caused damage to several rooms and the guest elevators were inoperable. There were several unhappy guests as the only working elevator was the staff elevator. While it was frustrating, every single staff member we encountered had a smile on their face and were incredibly helpful. The hotel is in a perfect location with a subway station around the corner. There are endless shops and great restaurants
near by. We especially liked the big, fluffy towels and the heated bathroom floors. I would like to especially thank Samara for all her help. We would definitely stay at The James again.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mnj072791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 3, 2014
Dear mnj072791,

Thanks for taking time to share about your recent visit. More importantly, thank you for your patience and understanding. The weather got the best of our building but the great news is that we've completed repairs and taken precautionary steps to prepare for the future. Through the inconvenience, you saw all the amenities and features of The James that make it special. We’d love to welcome you back the next time you visit New York. We’re also very proud of Samara for earning your special mention.

Thank you,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
98 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 23, 2014

A nice alternative in lower Manhattan, feels more like private studios than a hotel as the facilities aren't extensive but the restaurant and gym work well. The rooms aren't spacious but comfortable and blessed with glass walls giving great views of Manhattan. Nice quiet sleeping conditions with an almost silent AC. Location wise, surrounded by the great eateries of Soho so worth a go.

Room Tip: Higher is quieter
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, February 3, 2014
Dear AJ J,

Your recommendation means a lot to us. Thanks for taking time to share about your stay. You described The James guestrooms perfectly; they’re residentially-inspired and intended to feel loft-like. We’re also happy you enjoyed our prime location in Soho. The boutiques and eateries are truly unbeatable. Thanks again. Until your next visit.

Cheers,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James New York

Property: The James New York
Address: 27 Grand St., New York City, NY 10013-1618
Phone Number:
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New York City
#113 Family Hotel in New York City
#115 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
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Also Known As:
The James New York Hotel New York City

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