I stayed at the James for a week with my sister as a big birthday treat! Whilst we did enjoy the stay and the facilities and location are excellent, the attitude of the staff was a real let down to an otherwise excellent experience. The concierge who is bizarrely located downstairs away from all the guests has to communicate with the sky lobby via a radio so that if you want an answer to something even basic like the price of the spa treatments you either have to ask someone in the sky lobby to radio down while you wait as they won't know the answer or you physically have to go down in the lift yourself and ask.
The bartender in the treehouse bar was rude, on our first night we were tired and hungry from our long flight and we waited over 20 minutes to be served as he was watching ice hockey on a massive tv. We also found that the staff in the sky lobby were unable to help with most things such as general info about soho and directions to local places which you would expect. The hotel is cool and the staff are pleasant but don't expect any actual assistance, use google in the lobby!
- Official Description (provided by the hotel):
- Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more less
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- Also Known As:
- The James New York Hotel New York City