i've stayed at the james a number of times since it opened. love the location, decor, restaurant / hang out spaces, touches like the tea/coffee/pastries in the morning. i'm a frequent traveler to NYC and have stayed at the mercer, crosby, soho grand, James.
a few stays ago though, i did not get my scheduled wake up call which caused me to be very late for an important meeting. i mentioned it to the person at the front desk who apologized, and i assumed it was a one time mistake.
but - on my stay this week, i did not get my scheduled wake up call on time or at all ALL OF 3 MORNINGS. i just can't believe it. the first day, it was 10 minutes late. yesterday, it was 15 minutes late.
last night when i called to ask for a wake up call at 8:20am, i asked the front desk person specifically to please make sure i got a call because the previous 2 mornings i'd gotten my morning call 10-20 minutes late. i just got the call - it's 8:45am. for someone with jet lag who needs to get a morning meeting, that is just unacceptable. thank goodness i set my watch alarm expecting them to be late.
for a hotel charging over $500/night, i am shocked that this one area is so unprofessionally done. James hotel please fix this - business travelers need to be able to count on you.
- Official Description (provided by the hotel):
- Anchoring SoHo's southwest corner, The James New York – SoHo is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more less
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- Also Known As:
- The James New York Hotel New York City