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Central Park Highlights Small-Group Bike Tour
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Reviews (1,963)
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1 - 6 of 1,963 reviews
Reviewed 6 days ago

Family ride around Central Park. Good location but my bike was dreadful. Saddle kept slipping down, gears jumping all the time and a noise from the bottom bracket. Also had great problems getting a helmet that fitted, they seemed reluctant to give me anything but the first one that came to hand.

I am used to riding a high end road bike and so I took into account that this was a much cheaper hybrid bike but that did not excuse the lack of maintenance.

Also they gave me a woman's bike, I am a man and had booked a man's bike, they refused to change it. Ok I can cope with a woman's bike but it is just typical of their dreadful customer relations.

Reported the problems when we got back from the ride but the guy just ignored me and put it straight back in the rental row.

Good location for Central Park but they need to significantly improve their bike maintenance and customer relations.

Would not recommend it.

Date of experience: October 2023
Thank davidnE2622CI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 week ago

We used these guys so we could explore Central Park. The bikes were ideal and the helmets and locks made us safe and gave us ease of stopping and leaving the bikes. Central Park was amazing and by bike we could explore a large part of it in a couple of hours.

Date of experience: February 2024
Thank dwoodhams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 25, 2024 via mobile

Dan was our guide for the tour which was booked through the New York Pass. He was brilliant and made the tour fun and accessible for all. He made sure everyone feel included and checked on all riders throughout to make sure everything was ok with the bikes. I could not fault him at all, he was fantastic. We stopped at lots of interesting spots and it was a fast way to see lots of Central Park. Highly recommend!

Date of experience: January 2024
Thank 521LouiseB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 3, 2024

Brilliant way to see Central Park, 2 hours was enough to cycle around with just a small stop.
Helpful, friendly ..
Lots of bikes when we arrived at 9.15am but almost all gone when we returned.

Date of experience: December 2023
Thank Julie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 20, 2023

So we purchased tickets as part of the Go City New York Pass which includes the 2 hour guided tour and bike rental. Before we had chance to get sorted the tour had set off. Once we caught up with the group the tour guide was taking photos for the tourists me and my partner asked for one and he asked where are lanyards are to which we didn’t have any but had our ticket to say we had the tour he said there was nothing he could do. So really disappointed we design our own route and cycled on. Half way through the day we went to the museum and locked our bikes up using the bike lock provided by “UB”. On our return we were unable to unlock the bike lock despite numerous attempts. We then called the UB using the number we had been given for emergencies no body answered, so we called again and eventually got through the lady on the phone kept telling us that the lock would undo and that we needed to put the code in correctly (to which we had done multiple times during the day to lock and unlock it). She instructed my partner to end the call and call back in 10 minutes. When we called back after some back and forth she sent a member of staff out to us. After 40 minutes he arrived and stated numerous times that this happens a lot but he hoped it would just open and he hadn’t brought anything with him to force the lock. After trying to unlock it for 15 minutes he called for a colleague to bring a hammer to break the lock this took another 30 minutes until eventually breaking. We lost almost three hours of our day and was late to the film we had booked at 4pm :( no refund or even an apology.

Date of experience: December 2023
Thank Beth B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 22, 2023

David our tour guide was awesome! very informative and nice 👍
highly recommend doing this . we were able to see all the monuments . we had the bike the whole day so for to explore more of. the city on bike

Date of experience: November 2023
Thank steiff84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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