My husband and I did this tour on our trip to New York. It was a great way to see a lot of Central Park at once. Debra was our tour guide and she was wonderful! She was funny and informative plus gave us a lot of tips about NY in general. She communicated clearly with us about where we would be going in the park, and made to sure to check in with everyone during the ride. The ride is leisurely so it would be appropriate for any skill/fitness level. We also stopped for photos at several great spots.
The place where you pick up and drop off your bikes is a little chaotic, but the staff were friendly and got us taken care of quickly. Overall this was one of my favorite activities of the trip!