I was not very pleased with our stay at this apartment after reading all the wonderful reviews on Tripadvisor. We stayed at the other location at one of the top floor suites. The prices, location and amenities was what attracted us and we booked with more than 10 months advance for our stay.
Unfortunately when we got there there was still trash in the kitchen, the toilet did not work properly and there was a note on the door with instructions about how to speak to the neighbors if they´d ask if we were tourists (apparently this apartment/hotel did most likely not have all the legal issues and registrations up to date we figured). We also had a rat/mouse in the apartment that went into our bags and was running around at night - we did complain about all the above matters. The man that assisted us told us that he would look into this rat "issue" but I´ve been reading reviews that were after our stay here on Tripadvisor and there was another person stil complaining about the same issue.
I do hope that they do improve their services and clean the apartments properly. I would also like to point out that they should perhaps put more effort in their response to complaints.
Otherwise we were satisfied with the location and the size of the apartment. The rooftop access was also very nice during the evenings.
- Official Description (provided by the hotel):
- Sanctuary NYC Retreats was established by a group of health, eco, and spiritually conscientious travelers. They came together with two ideas in mind: To provide other travelers with a peaceful, retreat-like stay in NYC and to create an opportunity to give back to our community. Each suite at Sanctuary features a fully equipped kitchen and a flat-screen cable TV. The suites are decorated in warm colors and Indian folk art. Select rooms have a sofa bed and private patio. Complimentary continental breakfast is offered Monday-Friday only. The Lower East Side is the oldest neighborhood in New York City and presently one of the most fashionable in Manhattan. Once the home for working-class European immigrants, the LES has become one of the trendiest areas in the city full of cool boutique hotels, bars, restaurants, yoga studios, fashion stores, health food stores, art galleries and live music venues. Iconic artists like Marlon Brando, Robert DeNiro, Lou Reed and Leonard Cohen used to live on our street and countless movies and TV shows are filmed around throughout the year. Just blocks away is the Delancey/Essex Subway Station and a quick train ride to Midtown (Union Square, Flatiron District, Empire State Building, Times Square and Central Park) or Brooklyn (Williamsburg, DUMBO). A few minutes walking and you can be anywhere Downtown: East Village, SoHo, West Village, Little Italy, Chinatown and East River Park. ... more less
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- Also Known As:
- Sanctuary Guest Hotel New York City