Our family of four decided to celebrate our daughter's birthday at this hotel in Manhattan. The location is excellent, near Bryant Park and many restaurants and a just few blocks from the subway. About 15 minutes to anything. The rooms are spectacular, HUGE by Manhattan standards. The bathrooms are enormous with amazing shower, big tub, mirrors with hidden televisions, and lots of closet space. Modern, tasteful furniture with a hint of Scandinvanian design. Staff were very friendly. However, we had very uneven experiences with service. Turndown service wasn't done, room service did not take away all items, and conflicting explanations were given when we complained. To their credit, when I brought these issues to the guest services manager she did not make any excuses and made a substantial offer to rectify the situation. I was impressed by how seriously they took the feedback, and their response has earned them another look. Despite the frustrations, I recommend giving the Langham a shot.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, The Langham, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, The Langham, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
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