I made a reservation on Thursday, May 16th on the hotel's website. I never received a confirmation email. I called the hotel yesterday before heading to New York to confirm. No one answered reservations so I left a message. No call back. I later tried again to be told that their system was down and they would look at it right away once back up and running and confirm via email. No email. I called again later and got their central reservations number who confirmed my reservation.
Upon arrival at 4 PM they had no room for me. They explained that rooms are currently blocked manually as they are in system transition. They located a Langham Suite (which is what I booked) for me after about 10 minutes and apologized. Upon entering the room, we found it already occupied with someone else's luggage..another trip to the frontdesk and another wait and we were upgraded to a residence suite.
Staff is friendly and seemed genuinely sorry for the mix-up. The room itself was gorgeous, but had only a few sodas in the fridge. No alcohol or snacks. Restaurant has a small continental buffet for breakfast and a nice bar for evenings which we did not go to as we spent the evening out.
Overall a nice hotel in a great location and worth a visit, but triple check your reservation and call the hotel directly to make sure they've physically blocked a room for you. Also note that it's a little too far from the theater district to be convenient for that activity.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
- Reservation Options:
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