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“The Perfect Place for my wife's Birthday”

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Langham Place, Fifth Avenue
Ranked #19 of 469 Hotels in New York City
Certificate of Excellence
Reviewed May 9, 2013

We have our greatest moment in NYC at the former Setai / newly Langham hotel, for my wife 40th birthday. She loves the city and especially the Chrysler building, and was not expecting the stay she was to about to live.

Thanks to Ken's advice, I booked a city 01 Suite which definitely has the best view on the Chrysler and 5th Avenue. Having my habits in NYC, the Setai/Langham has definitely the biggest room for the money you are paying. Of course it is not cheap at all, but it is really worth the value. The service is impeccable from the receptionist, to the bell boy, to the housekeeping, and a special thanks to Ken who was available at anytime to fulfill our wishes. I just regret to have missed the complementary hotel's Quattroporte Maserati, which was "broken", replaced by brand new SUV.

My wife and I slept wonderfully in our king size bed within very high quality linen and mattress. You could slightly hear the whistle of the elevator, but was not disturbing for us at all. The living room is huge and well elegantly decorated like the rest of the suite if you like dark wooden sober style. The bar kitchen is filled with complementary drinks every day as well as the Nespresso machine. What Else!

The SPA is disappointing, especially the Aqua Lounge. The team is great, but the location is quite standard; it is more looking like a condo fitness/sauna lounge. However, without any surcharge, you can have the cheapest 5* hotel massage in a couple room in Manhattan.

We really like the concept of no check-in/no check-out. They tell you upon arrival, depending on your constraints and theirs, at what time you can leave the room upon departure. Since we were having a late night flight, the hotel let us keep the room until 4PM.

Overall we loved the place and definitely will return to the Setai, oops not... the Langham now since Tuesday 7th of May! I hope the new management will not change anything to the perfect service. Anyway I will check on tripadvisor!

Thank you Ken and thank you to the all Setai team who were all aware of this special event and made everything possible to make our stay at the Setai perfect.

See you soon (with our Kids next time)! :-))))))))

Room Tip: City 01 Suites (2401, 2501, 2601, 2701) have the best view on the Chrysler building, though you will...
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  • Stayed: May 2013, traveled as a couple
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3  Thank Ravouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,453 - 1,459 of 2,288 reviews

Reviewed May 8, 2013

this was like staying in a resort in the city, beautiful spa, rooms were immaculate, service was impeccable, rooms are large and comfortable and actually represent a good value relative to some of the "shoebox" sized rooms ive stayed in at other properties...can go wrong with the Setai

  • Stayed: April 2013, traveled on business
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1  Thank 700chuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

This is a very classy hotel amidst a preponderance of good hotels in NYC. Nothing is left to chance from the check in to the check out. Although it is not inexpensive there are many included perks such as beverages, WiFi, newspaper, Nespresso machine and refilled coffee, etc. The assigned Personal Assistant is like your personal concierge and is most appreciated for reservations, etc.
The complementary hotel car is another major perk but is not always available on a first come first served basis.
Our room was a studio facing 5th Ave. The sun lit up our room accentuating the beautiful wood floor and cabinets along with the cream colored wool rug.
The bed was very comfortable.
The General Manager, Msr. Francois-Luiggi sets the tone of he whole hotel. Friendliness and efficiency without the sense of rush or inconvenience displayed by staff.
We definitely will return and will tell all of our friends.

  • Stayed: May 2013, traveled as a couple
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1  Thank Snuffpele123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

What an amazing hotel with an amazing staff! Days before arrival we were contacted by the personal assistant assigned to us. What a delightful surprise! Upon arrival all the staff we encountered were professional and welcoming. As you walk into the beautiful lobby and leave the bustling and noise of Fifth Avenue outside, you are taken to a place that is warm and welcoming. The staff is so professional and the customer service they offer is so beyond standard. The lobby, the halls, elevators, etc are all clean and shining......the room(s) immaculate. The housekeeping staff is beyond on top of their game.....from the cleaning and restocking to the nightly homemade cookies! From the major important things expected at a grand hotel, the Setai Fifth Avenue staff take it levels above the rest.

Room Tip: Switch out the pool for an marvelous spa offering!
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  • Stayed: April 2013, traveled with family
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Thank ladycarolyn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

One Of The best hotels I have ever stayed in. Best service , best location , best rooms . This is the place to stay if you are in New York .
Fantastic hotel . Great staff. Loved everything about it . Yes it is not Cheap to stay here but that said it is worth every penny !!! Just one thing to say .... Stay here !!

  • Stayed: April 2013
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Thank BENEDICTE7474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

In a sea of hotels that new york city has, what a pleasant the Setai was to find.
From the excellent customer service shown by everyone from the bell staff, front desk and
concierge this hotel was great.
The room was modern , clean and fresh. Roome service was right on with quick service and good food.
I would not hesitate to recommend the Setai to work associates and friends alike. Great place I will return.

Room Tip: We luckily was able to take advantage of a promotion of third night free. We had a 1100sq. ft. suite...
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  • Stayed: April 2013, traveled with family
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Thank alan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

Great Hotel ,, Excellent location , spacious suit room with full kitchen facility and 2 LCD TV's
Very clean ,, the room service and house keeping were just first class , going again in june .
highly recommended

Room Tip: corner suits are large and sunny
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  • Stayed: March 2013, traveled as a couple
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Thank Nabil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Langham Place, Fifth Avenue

Address: 400 Fifth Avenue, New York City, NY 10018-2753 (Formerly The Setai Fifth Avenue)
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 469 Hotels in New York City
Price Range: $397 - $1,185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Langham Place, Fifth Avenue 5*
Number of rooms: 234
Official Description (provided by the hotel):
Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
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