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“5 Star Luxury!”
Review of The Langham

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The Langham
Ranked #18 of 470 Hotels in New York City
Certificate of Excellence
Reviewed February 1, 2013

A TV in the bathroom mirror while you are brushing your teeth? An espresso bar beside your 40 inch flat screen TV? Did not want to leave!

The Setai is in a great location - it's midtown on 5th Avenue between 37st and 36st.

The minute you walk in the doors you have entered a completely different world.

First class service and guest rooms.

Splurge if you can while visiting NY, The Setai is well worth it.

  • Stayed: January 2013, traveled on business
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3  Thank BermudaRyms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,570 - 1,576 of 2,315 reviews

Reviewed February 1, 2013

What can I say? The best hotel experience ever! The staff is so friendly and go out of their way to assist. My room was just amazing-thanks to Matt and Manuela at the front desk! Nicely decorated with great views of the Empire State Building and comfy bed. My Personal Assistants, Eugenia and Narissa, were so accomodating and thoughtful. Also really enjoyed the lobby bar. Great drinks and food and loved the vibe there. I was entertaining clients one evening in the bar and they were very impressed! Jeff and the female bartenders were friendly and accomodating despite being very busy. I'm usually ready to go home after a few nights stay in a hotel. This time, I didn't want to leave! I will return!!

  • Stayed: January 2013, traveled on business
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4  Thank ppjin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

i have traveled to NYC over a dozen times each year since 06". i have frequented the best....the Ritz, The Carlisle, The Mark, and Four Seasons. This year i fell in love with the Setai on 5th Avenue. by far the best experience i've ever had in a NYC hotel.Spectacular rooms, unbeleivable staff, and a bar with the best jazz in the city every night. ask for Matt at checkin or Brian the front end manager who will kill you with impeccable service........

Room Tip: corner rooms are the best.....great Samsung TV's and beautiful bathrooms....
See more room tips
  • Stayed: November 2012, traveled on business
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2  Thank kenneth k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

What an outstanding hotel! Rooms are spacious and gorgeous, the staff is top notch - the best I've encountered in NYC. The only quibble I had was the portion size to price ratio at Ai Fiori. While the food was outstanding, the appetizers were all of two bites and the entrees three. Leaving still hungry after a $200 bill is unacceptable. Other than that, I'm guessing this one of the best values in the city.

  • Stayed: January 2013, traveled as a couple
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2  Thank Deb L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

In November of 2012, my girlfriend and I visited New York for a girls week-end and we were lucky enough to stay at the Setai. Everything really was perfect from start to finish. I do prefer to stay downtown versus mid-town and the Setai would be the only reason I would choose not to stay in Soho. This hotel is an excellent hotel largely due to its incredible staff. Customer service is their number one priority. The staff at the Setai were never stuffy nor did they pretend to be "fancy". This is an unpretentious hotel and I love that. We stayed in the most basic room on a lower floor with no views but it did not matter. The decor was so relaxing and the room was quite large for New York standards with big closets, lovely lighting and a beautiful big bathroom with a lovely tub. Toiletries were fabulous and the complimentary nespresso and stocked fridge was a very nice touch. I cannot forget to mention the delicious pretzel and mustard we received at the end of the day. This hotel is about the service and the beautiful rooms and not about a fancy lobby. The Lobby area is quite small. There is a bar and restaurant but we did not eat or drink at the hotel on this trip. One tip -- call down to the concierge to see if the Maserati is available. We did not have luck going downtown for dinner but we did manage a ride with the wonderful driver up to Saks on the Sunday afternoon. What a nice treat! I would definitely stay at the Setai next time I am in New York. The Setai does not come cheap but it does offer GREAT value for the money spent. It looks like this hotel is now owned by the Langham Group. I am not sure how much things will change but maybe the Setai can be even better! If you are looking for nice restaurants may I recommend Raoul's and Mercer Kitchen both on Prince Street in Soho. Delicious and great atmosphere. Don't forget to visit Cupcakes by Melissa, Birdbath cafe and the Balthazar Bakery (small little side shop) for morning cappucino delicious baked goods. Enjoy. Wish I was going back.

  • Stayed: November 2012, traveled with friends
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1  Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013 via mobile

Having stayed previously, we were expecting great things again, however not everything was as top notch as it was on our previous stay, nothing major but enough that it was noticeable! We found out as we were leaving that the property has or is being sold. Staff were still excellent, the best in NYC. However standards have slipped a little in recent months!

  • Stayed: January 2013
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1  Thank MkMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Everything was perfect, allowed for early check in, great lounge, breakfast in the room was delicious, staff was helpful but not overbearing. Cappuccino maker in the room came in handy, and the hotel was centrally located. The bathroom was beautiful and the tub was massive. I felt guilty filling it but did it anyway and it was great. One of my best stays anywhere.

  • Stayed: January 2013, traveled on business
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Thank Kitty P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham

Address: 400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue)
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #18 of 470 Hotels in New York City
Price Range: $384 - $1,191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Langham 5*
Number of rooms: 234
Official Description (provided by the hotel):
Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, The Langham, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, The Langham, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
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