We booked the Empire State buidling suites and had high hopes. The floor plan was not attractve but on the first night we observed flocks of hair at the separation of the bath room and hall way as well as in the separate bathroom. I enformed the concierge en she indicated that she would immediately take careof it as well as change the room. Tihis was on November 25. A couple of hrs later after dinner nothing had happened and I went back to the reception asking for the manager. Someone, Bryan, the manager?, came to the room sweept his hand and picked up several flocks of hair. He was embarassed and would take care of it: changing the rooms the next day and cleaning up. We stayed 3 days, nothing happened, request for chanfe of room was not ven in the system. Friendy personnel, but uncommited, no customer focus and no management presence, will definitely not come back to this hotel. Wasted 3,600.00 dollars.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
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