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“Wonderful service”
5 of 5 bubbles Review of Andaz 5th Avenue

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Andaz 5th Avenue
Ranked #71 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful service”
5 of 5 bubbles Reviewed July 29, 2014 via mobile

We had a fantastic stay here. It's central location is perfect for sightseeing and handy for broadway, grand central station, the library and most of the shops. The staff were friendly, helpful and efficient. The rooms are large with a fabulously large en-suite. Was topped off by the free wine between 6-9 every evening. Would definitely stay there again.

Stayed July 2014
Helpful?
1 Thank NAshmead-Siers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, July 30, 2014
Dear NAshmead-Siers,

Thank you for your great review.

I'm very happy to hear that you enjoyed your time with us and had a memorable stay.

Hoping to see you back at Andaz 5th Avenue again soon.

Best regards,
Ratna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,353 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Suffolk, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 29, 2014

Love this hotel. Excellent location on Fifth Ave within walking distance of everything in Midtown and Upper Manhattan. Several good places to eat close by including the hotel restaurant. The rooms are like a SoHo loft apt complete with a small kitchen. Very fun and funky, too.
The service from the staff was excellent. It was an anniversary weekend for us. We received a lovely bottle of wine and locally made candies.
This is a Hyatt hotel property. And, there is also one located is the financial district of NY.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dottie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, August 3, 2014
Dear DottieS,

Thank you for spending your anniversary with us!
We're excited to know that you had a fun time at Andaz 5th Avenue. Hoping to see you again very soon.

Congratulations and all the best,
Ratna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed July 28, 2014

I had a great time staying at the Andaz. It was clean and comfortable and the location superb. They included all the non-alcoholic drinks in the room and also the wifi was free. The staff was always more than helpful and the coffee shop on the hotel lobby was spectacular. I will be staying at the Andaz again and again!

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Jessi116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 28, 2014 via mobile


Stayed at Andaz 5th with my children on a weekend trip from Boston. Excellent location just opposite NY Public Library and within walking distance to Times Square, Grand Central, Empire State, Rockerfellar and major shops. The Andaz suite is top class. Subtle yet elegant. The Andaz hosts are very engaged, warmth
and friendly. Took a taxing from Penn Station less than five minutes ride. Ate breakfast at their cafe and the price is good value for
a top class hotel. Will certainly be back.

Stayed July 2014
Helpful?
1 Thank 18Titles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed July 27, 2014

The hotel currently has no lobby which may be the main reason it is completely disorganized. I would advise anyone thinking of staying here to wait till they at least finish remodeling the lobby.
Currently the entrance is a single door into a narrow space where the check in is a square table by the elevators. The staff seems to wear whatever they want so its very hard to determine who is actually working there. Turn down service (that is anyone who comes by the room later in the day after 3:00 PM to check on towels etc.) is non existent. The hotel rooms are ultramodern to the point of not being utilitarian. For example there is this wall of doors between the room and bathroom making late night use of the bathroom/toilet a hassle. The toilet does not have a separate door making privacy an issue. The bed is not very comfortable. The TV system is not HD. We had breakfast at the The Shop in the Hotel and it was bizarre - I ordered the porridge with raisins - the raisins were dried on the vine - so a small vine of raisins was plopped on top of the porridge - effectively more of a decoration than raisins. Very strange. I would not stay here again - unfortunately Im staying at the Andaz in Maui next week - maybe that will be better??

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank EricLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, July 29, 2014
Dear EricLosAngeles,

Thank you for your honest feedback and I’m sorry to hear of your disappointment with Andaz 5th Avenue during your recent stay with us.

You are correct that we were undergoing maintenance on our main entrance doors and therefore guests were redirected to use the smaller side entrance. Our intentions were to minimalize as much inconvenience to guests in our process of beautifying our entry doors, but it seems as though we failed in creating a comfortable environment from upon arrival for you.

Though the hotel’s décor receives many accolades, there are some individuals who are not particular fans of Tony Chi’s design concept for the hotel. As we are unable to create new additional walls or doors in the bathroom at this time, we appreciate your comments about the design so that we can begin planning for these additional features for our future guestroom renovations.

I’m sorry your negative experience extended to breakfast at The Shop as we pride ourselves in sourcing the freshest ingredients from the finest purveyors in the city. After speaking with our Director of Food & Beverage, we would like to host you during your next visit to re-experience breakfast at The Shop.

I know that from your comments, you stated that you would not return to the hotel, but I hope that you will reconsider and give us another chance to showcase our true spirit of hospitality that should have been provided during your last stay. We are thankful for your loyalty to the Andaz brand and wish you a wonderful time at our sister property in Maui and would be happy to reach out to ensure you are taken care of during your visit.

I look forward to hearing back from you and please do not hesitate to contact me directly should you wish to speak further.

Kind regards,
Ratna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 26, 2014

My boyfriend and i stayed here for a 5 night city break in late May. The location was what made us choose this property and it didn't disappoint, very central, less than a 5 minute walk to Grand Central and the subway and many attractions were within walking distance.
We arrived at around midnight in the pouring rain and there was no doorman and nobody to help us with our luggage so we got soaked dragging all our bags inside. Once inside the guy on reception was very friendly but there was still no offer of assistance with our bags, despite the fact we had 4 between the 2 of us and we were soaked through.
Our room was very modern and spacious enough for a New York hotel room, however there was very little storage space, closet or draws so we had to leave many of our clothes in our cases
pushed under the desk. The bathroom was virtually the same size as the rest of the room with a
great rain fall shower and a twin vanity. However i would have traded a bit of the bathroom for
some more closet space.

Over the 5 nights we didn't really partake in many of the hotels other facilities as we were busy
enjoying the city, so i can't comment on those. We did however take advantage of the
complimentary wine on offer in the reception/lounge of an evening which was a lovely touch and
no doubt saved us a fair few dollars based on how pricey wine can be in NYC. All the staff we
encountered were very friendly especially the lovely chap who helped us store our bags on the
last day and fetched us drinks whilst we waited for our car to the airport (apologies I didn't get his name).
All in all it was a wonderful stay but as I said in the title it just needed a few touches to transport it to an excellent stay in my opinion.

  • Stayed May 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 25, 2014

Wow.

Let me preface this review by saying that ordinarily we would have never been able to afford this place. This hotel was way out of price range, but we signed up for the Hyatt credit card and got two free nights. Talk about getting our money's worth. We visited between Christmas and New Year's when the smallest rooms go for over $500/night.

The staff could have put us in a regular room since we were redeeming for free nights, but instead they updated us to an absolutely incredible mini-apartment (at least that's what I'm calling it!). Giant living room, giant bedroom, giant bathroom, ceilings at least 20 feet high, TVs everywhere, huge open windows with a ledge you can sit on, comfortable bed, FREE SNACKS (major brownie points!) -- it was incredible. New York is known for being cramped, but our room was wide open.

This was most definitely the trendiest, most fancy hotel we've ever stayed at outside of Vegas. And such a great location too, right across the street from the New York Public Library and Bryant Park (which is great during the holidays when the ice rink is set up).

We couldn't have asked for a better stay!

  • Stayed December 2013, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NoWayJoseCuervo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaz 5th Avenue

Property: Andaz 5th Avenue
Address: 485 5th Avenue, New York City, NY 10017-6149
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in New York City
#34 Romantic Hotel in New York City
#45 Business Hotel in New York City
#48 Green Hotel in New York City
#57 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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