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“Location, Location and LOCATION!” 5 of 5 stars
Review of Andaz 5th Avenue

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Andaz 5th Avenue
Ranked #57 of 478 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
San Francisco, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Location, Location and LOCATION!”
5 of 5 stars Reviewed January 3, 2013

I spent my Xmas long weekend this year at NYC and stayed at this hotel for 3 nights. You probably cannot ask for a better location than this hotel, it is located right across from the NY Public Library which provides easy access to major shopping stores on 5th Avenue, as well as quick hop onto the subway system (3 mins walk maximum). Speaking of the hotel, the living area is on the small side, although I can understand it being in NYC. The bathroom is fantastic, it has very trendy design and the size can probably fit 4 to 5 people at the same time. The only negative about the bathroom is its "open shower concept", which I had a hard time enjoying as I keep on checking whether I flooded the floor or not.

I actually write this review after I have visited the Andaz West Hollywood Hotel during the New Year long weekend such that I can make a fair comparison. Assuming they are directly run by Hyatt (i.e. not franchised), this 5th Avenue Hotel is WAY better - it is really design to be trendy, fashionable and user-friendly.

On a related note, I checked with two of the hosts there that diamond members could enjoy complimentary breakfast. HOWEVER, upon checkout, I was told that it is complimentary breakfast with $75 limit. I wished those two hosts could have mentioned it.

Room Tip: High floor, away from elevator
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (470)
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English first
Hamilton, Canada
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 1, 2013

We stayed at the Andaz in London and enjoyed it so much we chose the Andaz again for our New York jaunt. It did not disappoint!! From every dealing with each and every host (aka 'front desk' staff with no front desk:), to the accomodations, to the locale, to the service etc. we could not have been more pleased.

Any future trips to NYC, we will certainly look to return to the Andaz 5th Avenue.

Room Tip: Library view is beautiful; facing 41st Street is very nice and still gives a view of the Library; fa...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dg_cozmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

My family and I stayed at the Andaz for three nights during Christmas Break. We frequently travel to Manhattan to visit our family and friends and have stayed at numerous hotels throughout the years. The Andaz is definitely one of the best.

The location is excellent -- right across the street from the Public Library and Bryant Park and close to subway stations and Grand Central.

The hotel itself is very modern. The rooms (we stayed in a two bedroom) were spacious and thoughfully planned out, from the touch panel light and window shade controls placed throughout the room to the large bathroom with double sinks, an enormous shower (without a door, which did make for a chilly showering experience) with two types of shower heads, a bench and a foot basin so that we could soak our feet after a long day of tromping around, to the mini bar stocked with complimentary soft drinks, milk and snacks. There were flat screen tvs in each room of the two bedroom suite, which we did not utilize but were nice to have, just in case. The room truly left nothing to be desired.

The staff was friendly if a bit flustered. Valet parking was something of an ordeal and directions for how to reach the FDR were completely wrong. But to a person each staff member was courteous and even bubbly and genuinely seemed to want to assist in any way possible.

The main lobby has a small restaurant and a lounge which serves free coffee and hot chocolate and offers a nightly happy hour with free wine. There is also a small cafe where you can get food and beverages to go.

I would highly recommend the Andaz and would happily stay there again on our next visit.

Stayed December 2012, traveled with family
Helpful?
3 Thank MAW12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 30, 2012

Stayed 2 nights at the Andaz and first time for New York.

Pros:
- Staff always available to help check-in or to get us complementary water, coffee, wine.
- Suite is spacious with long couch, very large tvs, large bathroom.
- Excellent location. Walking distance to Times Square, Rockefeller Center, Fifth Avenue, Grand Central, MOMA
- Complimentary water, soda, chips, chocolate is nice touch. Refilled each room cleaning time, but only enough for 2 people.
- Breakfast is excellent in restaurant, but not room service. Lattes are delicious and lemon souffle poppyseed pancake is must-have for foodies.
- Nice gym with new machines, headsets, and tv on each machine. Very clean and not crowded in the mornings.

Cons:
- No door to toilet. We figured to close the entire bathroom doors, which was 4 doors.
- Have to ask for water at front desk each time. Was kind of annoying. Wish they just left some out for us to take at our leisure.
- Dark bathroom made of back tile.
- Housecleaning did not replenish our toiletries.
- Staff is not warm. They are competent but have NY vibe.

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Traveler8008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Needham, Massachusetts
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stayed here during Christmas week for a 4 day visit. We had reserved a Splash Suite, but they upgraded us to a Two Bedroom Suite which was amazing. The rooms were good size and the bathrooms were quite large. While the big open shower looks inviting, not having a door makes it difficult to keep the place warm.

The decor is very modern and european style including touch lighting and a master switch to turn everything off as you leave. The beds were very comfortable and service was always done on-time.

The location of this Andaz is wonderful and very convienent to the subway, Grand Central and many other places.

The lobby area has free coffee and hot chocolate with a Cafe for buying things to go. They also have a free happy hour and free drinks and snacks in the room which was a nice addition.

The two areas where they could improve are valet parking and and a concierge service. When arriving, it was difficult to find someone to help with Valet Parking. It is also difficult to find the hotel entrance as it is not well marked. While everyone was very helpful, they don't have a Concierge desk and the few times we asked questions, the information we got was not very good.

Overall a great place and would highly recommend to anyone traveling with kids.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bw411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 27, 2012

We just finished a four night stay at the Andaz 5th Avenue. The location was great. The staff was very efficient and friendly. The suite was huge. In addition, our two teenage boys had no complaints about the comfort of the sofa bed. It was as comfortable as any bed would have been. Overall, the suite was great, only the lighting could have been improved. The bathroom was the largest I have seen in Manhattan. The complimentary food and drink in the kitchenette were much appreciated. I would definitely recommend the Andaz 5th Avenue and plan on staying there again in the future.

Room Tip: High Floor facing Library Way.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 27, 2012

I have tried many different hotels in NYC, and i have to say this one is extremely disappointing. For the same amount of money, you can get much better.

What is good about the hotel? Rooms are nice and big, and very clean. Very modern as well. Nice complementary beverages and snacks. And yes, this is on 5th avenue.

What is missing? The service is inexistent. They want to be super modern and funky by not having a reception...but that does not mean that clients should not be treated with excellence. When you get there, you have the impression that you enter a hall of a station. There is NO ONE to open the heavy door of the hotel, NO ONE to carry your luggage. I had done specific requirements about the room...none of them had been taken into account. The hotel philosophy should be revised...yes you can be modern, but that does not mean that service should not exist. They should also hire much more qualified folks. Last but not least, i am a hyatt gold member.... we did not receive attention. I told one of the staff member that my boyfriend and i were here for our anniversary....no attention whatsoever. There is more service and attention in a two stars hotel.
Then, beware, yes, it is at the heart of manhattan but this is SOOOOO noisy. Yes, NYC is noisy...but believe me this hotel is terrible from a noise pov.
I will not go back to his hotel nor will recommend it. For the same price, Crosby hotel or Setai are far better choices.
That s sad cause this hotel could be really fab.

Room Tip: Ask for a room NOT facing 42nd street
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank STEPH_PARIS75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaz 5th Avenue

Property: Andaz 5th Avenue
Address: 485 5th Avenue, New York City, NY 10017-6149
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in New York City
#34 Romantic Hotel in New York City
#45 Green Hotel in New York City
#45 Business Hotel in New York City
#47 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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