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“Excellent service at difficult times” 4 of 5 stars
Review of Andaz 5th Avenue

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Andaz 5th Avenue
Ranked #58 of 479 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
The Netherlands
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent service at difficult times”
4 of 5 stars Reviewed December 11, 2012

Having stayed there during Huricane Irene (I agree this was 2011) the staff really helped us out on numerous subjects (changing flights, transportation, meals and laundry while the city closed down, etc.). Rooms were excellent and attached which fitted our family needs very well. Location is hard to beat. Would go there again!

  • Stayed January 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wllmbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,129 reviews from our community

Traveler rating
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    468
    136
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (474)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Santa Rosa, California
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 9, 2012

A word to the wise and select your room carefully here. We had a loft room on the 8th floor; half of the room is an "office" (it really is an office!) which they did inform us at check in. The room is really only appropriate for a single business traveler. Only one drawer in the room so I used the office to lay out my suitcase and lived out of the that. Bathroom was roomy and the bed very comfortable. Decor is Japanese sensibility meets European minimalism. The controls for the shower were very challenging--no kidding! City noise does filter in--not bad but bring ear plugs just in case this bothers you. For the most part the staff was very helpful and friendly and attentive. The food here is just excellent (breakfast and room service); I would eat here even if i was not staying here. Entrances, dining areas, lounges are not well marked so you have to guess your way around for a bit. Location is excellent: very close to Grand Central Station and tons of eating and shopping options. I would definitely stay here again but would be more discriminating about the choice of room. Lastly, an observation and not a complaint: no holiday decorations to be found here in the midst of December!

Room Tip: You need to ask specifically what you are getting in the room: is there a sitting area, is there a l...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank shep77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 7, 2012

First stay at the Andaz and I was quite impressed. Walk distance to some attractions like Times Square, Empire State Building, Top of the Rock, Grand Central Station etc.... The location is amazing!!
The rooms are really modern (minimalist type decor) and very clean, stylish and spacious bathroom, mini bar included except for the liquor. The staff was amazing specially Jenny Rodriguez from concierge who helped us a lot before and after our stay.
My only issue was the lack of wardrobe or closet. Other than that highly recommended.
I'll definitely stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jhonnyssd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, California
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 6, 2012

We stayed here in May 2011 to attend a friend's wedding. My husband and I took a red eye from SFO and we planned on meeting my sister, brother in law, 5 month old nephew, and their dog who had driven up from VA. We stayed in a two bedroom suite with views of the library, Bryant Park, Empire State Building, and a glimpse of Times Square. The location was superb. We were within walking distance to my favorite NYC places including Ktown, Central Park, and 5th Ave.

Our suite was HUGE especially for NYC. The bathrooms are sleek with C.O. Bigelow toiletries. There was a kitchenette incluing a mini dishwasher. All non-alcoholic drinks were included in the room rate. Since my husband is Hyatt diamond, breakfast for all four adults was included in the rate and we were able to have it delivered to our suite through room service. The breakfast came from the restaurant downstairs - the shop and everything was delicious.

The hotel is trendy and modern and yet it feels cozy. The service was great.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FIFItheWorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 6, 2012

This hotel features beautiful bathrooms and stylish, trendy decor. Unfortunately, the rooms are uncomfortably furnished and almost useless to work or read in. The furnishings (chairs and desk) are at a level about 4 inches below normal. There is no comfortable chair or sofa on which to sit; when in your room, only the bed offers any true respite. Televisions are wall mounted flat screens, but set only about four feet off the ground, so unless you are in bed, an adult generally would look down to the screen. All in all, very strange and completely unnecessary. Finally, in the beautiful bath, black mold was evident in the tile grout and was also on the shower wall, although not obvious since it was obscured by the coloration of the tile.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank vtlinck2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 5, 2012

Planned a long weekend last week in NYC; Arrived in hectic rush hour from JFK at the Andaz 5th avenue and were welcomed in their slick hotel lobby and immediately upgraded upon check-in to a two bedroom suite, with separate bathrooms and a livingroom, which allowed for discrete privacy for all three travellers;

Agree with the considered 5* service level, hotel key amenities are:

- Cool and chic design
- Central design @ 5th avenue opposite Library and 2 blocks from Grand Central
- Nice restaurant with excellent breakfast á la carte menu
- Bar downstairs with good vibe for cocktails and tapas style food
- Small gym but with modern equipment

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Roland014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed December 4, 2012 via mobile

This is my first stay in an Andaz hotel. I very much prefer it to W. It is not as gimmicky. My room was superb. Very tall ceiling and very large by any standard. Views of the library. Great amenities. Wonderful shower. Ipod docking station. The work area is very useful. The only quibb is the size of the open wardrobe.
I would have no hesitation at all to stay here again.
Superb location in mid town on 5th Ave.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank thesaint9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaz 5th Avenue

Property: Andaz 5th Avenue
Address: 485 5th Avenue, New York City, NY 10017-6149
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in New York City
#34 Romantic Hotel in New York City
#45 Green Hotel in New York City
#45 Business Hotel in New York City
#47 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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