Our recent stay here was very nice, greatly due to the helpful staff and prime location of the hotel.
Our room was very nice, very clean and spacious, and had a great view of the Public Library.
The bathroom was very innovative, with a foot-soaker and ceiling rain-shower, which was great. A nice plus was also having the option of using a hand-held showerhead.
Beds were comfortable, as was the sofa-seat, though the desk chair didn't seem to be a great choice, especially if you are there on business.
Internet was included, as were the non-alcoholic items in the minibar, which was nice. There were meant to be some breakfast items, drinks, snacks etc. available in the morning and throughout the day, but we were shown only a small bowl of fruit covered over, in the middle of an empty table. Complimentary wine in the evening was very much appreciated, however, and enjoyed.
We found some issues with housekeeping, as their cleaning processes seemed flawed; used, dirty food trays were seen left outside other guest rooms in the hallways for an entire day, even though we saw multiple housekeeping employees walk by.
The lobby staff were really great, and made our stay very enjoyable. Overall, a good experience, but it seems as if some of the 'kinks' are still being worked out.More
- Room Service