I found myself in NYC after a business trip and thought it would be great to spend a couple of hours wandering around Central Park with my camera and some like minded folks. I booked the tour hoping the guide would take us to some spots in the Park that I wouldn't have found myself as well as giving me some tips. Unfortunately the weather had other ideas! Rain, rain, rain.
Rather than try to drag us around in the rain for 3 hours the safari folks got on the phone and did there best to rearrange. I always think the true mark of customer service is how well a company does in sorting stuff out. This was not there's to fix, they can't control the weather, but they went to great lengths to ensure we still had a great day.
We met in the Metropolitan Museum instead of thePark and spent a wonderful morning with Zim. Her knowledge and patience were awesome - she even gave me her camera because I'd only taken a prime lense which didn't suit the venue.
Thanks guys for going the extra mile and giving me a great memory and some fab shots to go home with.
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