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“Sad, so far...”

The National 9/11 Memorial & Museum
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$26.00*
and up
9/11 Memorial Museum Admission
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$69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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$109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...
Ranked #2 of 1,134 things to do in New York City
Certificate of Excellence
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Attraction details
Fee: No
Recommended length of visit: 1-2 hours
Owner description: The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993. The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public. The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required. Open Daily.
Reviewed July 12, 2013

Abject pandemonium to get into the memorial, and then terrible disappointment. Long lines to get the tickets, for which there is no charge (if you reserve them online, you can avoid the line for a $2/ticket administrative charge). Then you walk several blocks to get to the crowd (not even a line, yet) gathering outside the "entrance"... eventually, you move into line formation, right next to the people who do not have tickets! ...go through security, walk around the corner and down one block, to enter the courtyard, where there are two, very interesting pools where the North and South towers stood... VERY anti-climactic.

The building is not open to the public, yet, and when it does open, you will be charged.

5  Thank TravelyTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45,359 - 45,363 of 74,361 reviews

Reviewed July 11, 2013

The day we toured the 9/11 Memorial, the temp was in the 90's as well as the humidity. Maybe because it was a Friday, the crowds were very heavy. When we finally arrived, the wait was worth it. The Survival Tree is amazing, but what really steals the show are the waterfalls and the names of the victims displayed. there is a separate area for Flight 77 and Flight 93. An hour will serve you well and give time to see this awesome memorial!

1  Thank Tozzie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013 via mobile

My family really enjoyed the memorial. The scene was very peaceful. My brother was employed there on 9/11but was not at work on that day. He hasn't visited the memorial but really appreciated all of the pics that I sent. I did find that though they tell you that each ticket will be checked by name, they were too busy to do that and although our tickets had a time on them, I highly doubted that made any difference either, because we were relatively later than our tickets assigned time. Please visit.

Thank FDW87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

Must See, but a long line to enter and not very organized. Memorial is impressive. They have the Site brochures in a lot of languages.

1  Thank Luis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

I feel badly writing a poor review of this memorial but this has got to be one of the most disorganized and ridiculously badly planned sites I've ever been to.

Yet at the same time, the memorial itself is utterly beautiful and the designer/s of the pools should be congratulated for creating the exact essence of the place.

You have to book your "ticket" on line and select a visit time. The website is time consuming and not overly easy to follow. You give a "donation" which requires a credit card.

You must show up at your time, which, considering the massive crowds (all of whom have the same time printed on their ticket as you do) isn't easy. Book your time in the late evening or early morning. There is NO protection from the sun and the heat at all. You have your ticket checked at 6 different places. We ended up lining up in 95F heat with no shade for nearly an hour to get in. There is very little to see once you enter.

I certainly hope that those in charge get their act together soon.

2  Thank AmberK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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