We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Place for Quiet Reflection”

The National 9/11 Memorial & Museum
Book In Advance
Buy Tickets Online
More Info
and up
9/11 Memorial Museum Admission
More Info
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
More Info
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...
Ranked #2 of 1,134 things to do in New York City
Certificate of Excellence
More attraction details
Attraction details
Fee: No
Recommended length of visit: 1-2 hours
Owner description: The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993. The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public. The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required. Open Daily.
Reviewed November 16, 2012

This place is incredible. We got down to 9/11 via a tour bus, and it was very well signposted to get to the entrance. We had to show our tickets a few times, and go through security, this probably took about 20 minutes, and once through there you can take as long as you want.

Neither myself or my boyfriend personally knew anyone who died on 9/11, but walking around the memorial reading the names was an incredibly emotional experience, and especially seeing where people had left flowers. I don't think they could have come up with a better design for the memorial, it is just breath-taking.

They also have a small visitor centre with items from the towers, and a souveneir shop, where all the money goes towards the memorial and the families.

A sad experience, but a must do.

Thank clumsybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (74,339)
Traveler rating
Traveler type
Time of year
  • More languages

46,472 - 46,476 of 74,365 reviews

Reviewed November 15, 2012

While in New York we made a point of visiting the 9/11 Memorial. The memorial had just re-opened after damage from Hurricane Sandy on the say that we visited. Normally, tickets are need to access the memorial but the organizers allowed anyone to come on this day on a first come first serve basis. The memorial is a thoughtful and moving tribute to the victims of 9/11. A tremendous amount of love went into the construction and it shows in the final product. This is a place of reflection and remembrance that gives all visitors a place to pay tribute to the victims and their loved ones and to never forget them.

Thank JellybeanandBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

You don't pay for this ticket but you need it, and ITS ONLINE, so do it the night before and then you have to pick it up 1km from the entrance - this is poorly organised and over the top with security. Signage to the site entrance is also poor when you go a particular way. The museum was not up and running which was disappointing but it will be. the site is solemn and thoughtful an worth looking at but what a shambles getting into it. My husband lost it the first time and then we went back the next day and it was a bit of an anticlimax. I enjoyed the church more I think that all the workers ate and rested in during the ordeal. I am surprised New Yorkers recovered from this and for that reason its worth a look to remind yourself how unreal it was.

Thank Lnuge318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Visited on a grey wet day which seemed to contribute to the atmosphere. It took some time for the city to decide on the design of this memorial. I think they got it right. Water cascades down into deep, seemingly bottomless pools. The names of all the victims are inscribed there forever. I loved the story of the Survivor Tree. A pear tree found to be just living amongst all the rubble after the attack, transplanted to a local nursery, then back again here it seems to embody the spirit of survival which is central to the spirit of New York and New Yorkers. This place can only become a more beautiful and peaceful place in the heart of the city as all the planting matures.
To avoid queues and guarantee your visit it is worth booking ahead on line, there is no fee.
I could have done without all the attempts to get me to buy souvenirs but I guess they have to raise money somehow

Thank mcmullanjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Truly a MUST SEE! You must get a pre booked ticket, there is security lines that you'll have to go through, but once you are past all the construction and into the main part of the memorial...the goosebumps start. The memorials themselves are beautifully done, with the great pools and the names of all who have perished in the 9/11 attacks around the sides. The survivor tree is also amazing, and the museum will hopefully be open soon, where you will see some of the wreckage of the towers.

Thank Marli1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The National 9/11 Memorial & Museum also viewed


Been to The National 9/11 Memorial & Museum? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing