We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
InterContinental New York Times Square
Nearby Hotels
Hotel Belleclaire(New York City)(Great Value!)
$169
$149
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness center
The New Yorker A Wyndham Hotel(New York City)(Great Value!)
$153
$134
Booking.com
View Deal
  • Restaurant
  • Room Service
$145
$116
Booking.com
View Deal
  • Restaurant
  • Room Service
YOTEL New York(New York City)(Great Value!)
$183
$116
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Park Central Hotel New York(New York City)(Great Value!)
$185
$150
Expedia.com
View Deal
  • Bar/Lounge
  • Fitness center
Hotel Edison Times Square(New York City)
$176
$135
Expedia.com
View Deal
  • Bar/Lounge
  • Fitness center
Millennium Broadway New York Times Square(New York City)(Great Value!)
$309
$215
Priceline
View Deal
  • Restaurant
  • Room Service
Blue Moon Hotel(New York City)(Great Value!)
$229
$100
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
$386
$346
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
The Westin New York Grand Central(New York City)(Great Value!)
$305
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Reviews (5,824)
Filter reviews
5,824 results
Traveler rating
3,029
1,846
588
208
153
Traveler type
Time of year
LanguageAll languages
More languages
3,029
1,846
588
208
153
Show reviews that mention
All reviewssky view roomtimes squareambassador membershake shacknew yorkcorner roomrain showersubway entrancehigher floormini barhudson riverhell's kitchenlate checkan upgradethe theater districtaround the cornerstreet noise
Filter
Updating list...
3,429 - 3,434 of 5,824 reviews
Reviewed July 26, 2013

The hotel is very elegant, comfortable and well located (if you're into touristy stuff). NOT in the heart of Times Square but a couple of blocks away, giving room for a less crazy environment... but close enough. For burger lovers, Shake Shak is in the same corner if you don't mind the LONG lines.

The room and the bathroom were very spacious. The bed was extremely comfortable. The view form the 30th floor was gorgeous!

The only thing I'd recommend of for the bell boys to smile once in a while. We spoke to several of them and none were smiling or too eager to help.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank katiuska15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this reviewResponded July 29, 2013

Dear Katiuska15:

Thank you so much for your review! We are so glad to hear that you enjoyed our location and views. Shake Shack is a must-visit. If you are just looking for a shake, go to their "C Line"- it moves much faster! We are sorry to hear that your experience with our bellstaff was not up to standard. We appreciate your feedback and will act accordingly. We look forward to welcoming you back in the near future.

Warm regards,

Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013 via mobile

I'm an Intercontinental Platinum Royal Ambassador I can say this hotel falls way short compared to others in the group. The location is brilliant. However guests pay for the convenience. Pricey and basic. The "suite" is probably 1/6th of the size of most other suites in Johannesburg, Dubai, Sydney and Nairobi. Yet double ot triple the price in comparison in some cases. Yes great view of Times Square area from the too floors but again one pays for it. There aren't too many extras given to top Anbassador members at all.

Pockets of excellent service from the desk staff who are very efficient, bar staff are fantastic too as are some of the concierge an bellhops.

Quite frankly, I was expecting this to be a flagship hotel given it is in NYC!!!! It was a massive disappointment comparatively.

My room also smelt of stale cigarettes. The hotel doesn't even have an ionizer to eliminate the odours. Their solution was room spray which was a temporary fix.

Laundry prices are akin to highway robbery and excessive as is the wifi if you had to pay for it!

After I left NYC I checked into the Intercontinental Festival City in Dubai. There simply is no comparison and it makes the Times Square ICH look like the country cousin. Surprised there was no club intercontinental facility. No additional perks or freebies of any kind.

Need to lift their game substantially.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank AdamL1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this reviewResponded July 30, 2013

Dear AdamL1972:

Thank you for being a loyal InterContinental Ambassador, and for your candid review of your recent stay. While we are pleased to hear that you enjoyed our location and service, we do apologize that your stay did not live up to expectations. As with many of our American properties, our hotel does not offer a club lounge, as many of our counterparts in Europe and the Middle East to. We regret if you were not informed of this before your stay. We believe that our prices are competitive with other hotels of our calibur in Midtown Manhattan. We are glad to hear that our counterparts in Dubai are providing you with a memorable stay, and we do hope to have the opportunity to welcome you back and provide a truly InterContinental experience in the future.

Warm regards,

Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

The staff here seems like they can not do enough for a Guest! From the minutes you walk in to when you are leaving they go out of their way to help, They got me a ticket to one of the hottest musicals on Broadway. I ask a bell hop when I should call to have my bags brought down and he said , "he would go and get them and bring them to the baggage room right away," One of them even said, no thank you to a tip. "he said you already gave me a tip" Looking forward to my return visit in two weeks. only one bad thing, breakfast buffet only the day I had breakfast there, but many other place very close to hotel

  • Stayed: July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank theorginalsuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this reviewResponded July 29, 2013

Dear Theoriginalsuz:

Thank you so much for your 5-star review! We are delighted that our team made your recent stay memorable. We do apologize that you did not find our breakfast buffet to be as excellent as the rest of your visit. We do hope you give our restaurant another chance on your next visit, as we do vary the breakfast entrees daily. We look forward to seeing you in two weeks!

Warm regards,

Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

My husband and I went to New York over the 4th of July weekend to visit our son. We wanted to stay at a hotel near his apartment on 42nd street. The Intercontinental was conveniently located between his apartment and Time Square. It is about 2 blocks from Time Square. There is a subway located near the front door of the hotel. Everything was clean and nicely decorated. The staff were all welcoming and helpful. The rooms were large with very comfortable beds.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrkmpayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this reviewResponded July 26, 2013

Dear Mrkmpayne:

Thank you for your 5-star review! We are delighted to hear that we made your recent stay memorable. We look forward to your next visit.

Warm regards,

Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

This hotel is fine if you are just looking to stay someplace in close proximity to theater and Times Square. The rooms are very small, but the hotel is clean and service is great. The hotel runs specials so check for best deals online.

Room Tip: Ask for a room on a higher floor.
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beachcity1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this reviewResponded July 26, 2013

Dear Beachcity1:

Thank you for choosing the InterContinental New York Times Square for your recent stay. We are pleased to hear that you enjoyed our location, cleanliness, and service. If you are looking for a bit more room on your next visit, we suggest booking one of our Studio Suites- they average around 550 square feet. We look forward to welcoming you back soon.

Warm regards,

Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews