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InterContinental New York Times Square
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Reviews (5,817)
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3,026
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Reviewed November 21, 2012

This was my first stay at IC Times Square and certainly not my last. The staff were all very attentive, welcoming and informative. The beds were unbelievably comfortable and the views were gorgeous. Todd English's Ca Va restaurant on property was delicious. I look forward to staying again...

  • Stayed: November 2012, traveled on business
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Thank ElizabethJ614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this reviewResponded November 26, 2012

Dear Elizabeth J:

Thank you for the rave review! I am delighted that you enjoyed our panoramic views, great staff, and the gem that is Ca Va, our onsite restaurant. We look forward to having you back soon!

Warm regards,

Steve Juscen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

We had a room on the 18th floor which had an amazing view! The location is perfect with the Subway entrance next door. Beds were really comfortable and the facilities were great. Only negative is the wifi was prohibitively expensive and these days most hotels offer a complimentary service. Great coffee making facilities in the room but not so easy to make a nice cup of tea.
Spotlessly clean. Friendly staff. Glad we made the right choice.

Room Tip: The higher the better
  • Stayed: November 2012, traveled with family
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Thank Dwnimwir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this reviewResponded November 26, 2012

Dear Spongebobwales:

Thank you for choosing the InterContinental New York Times Square and for your great posting! I am thrilled that you enjoyed our location and ambiance. I apologize that the Keurig coffeemaker was not to your liking. We can provide additional tea “cups” for the coffeemaker, or we can provide a tea kettle upon request. We look forward to welcoming you back soon.

Warm regards,

Steve Juscen
Hotel Manager

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Reviewed November 19, 2012

Fantastic hotel, staff are so professional friendly. Breaksfast staff were wonderful they atteneded your every need. The bed has to be the most comfiest bed I have ever slept in. Very expensive for the wifi when you consider the comfort inn hotel across the rood provide free wifi!
All in all couldnt ask for more! Thank you for a lovely stay.

  • Stayed: November 2012, traveled with friends
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Thank kainic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this reviewResponded November 26, 2012

Dear Kainic:
Thank you for the great review! We are delighted that you enjoyed our plush bedding, breakfast menu, and our customer service. While I agree that complimentary wifi service would be a great amenity, While I agree that complimentary wi-fi would be a nice amenity, the current pricing we get from our internet provider to ensure great connectivity (double the bandwidth and double the amount of routers in the hotel) means we still have to charge a small fee. I hope you found the speed and signal superior! We look forward to your future visits.

Warm regards,

Steve Juscen
Hotel Manager

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Reviewed November 19, 2012

This was my third stay at the IC Times Square. Staff recognized me from prior stays and made me feel very welcome. Everyone from Ambassador guest relations to housekeeping are eager to help with any request.

  • Stayed: November 2012, traveled on business
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Thank hurstie617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this reviewResponded November 20, 2012

Dear hurstie617:

Thank you so much for your loyalty as an InterContinental Ambassador! It is our pleasure to have you as our guest. I appreciate your kind words and look forward to your next stay with us.

Warm regards,

Steve Juscen

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Reviewed November 19, 2012

The InterContinental Times Square has the advantage of being a block back from the Square, so exceedingly convenient for theaterland but avoiding the swirling crowds and a much quieter location. The rooms are large, comfortable and well-appointed, decorated in beiges, creams and browns with touches of self-patterning. It all makes for a relaxing environment. Good sized desk and ergonomic chair; the full size computer screen is a nice touch - but you can't turn if off, so if the whirring noise irritates you have to send for maintenance to disable it. Friendly, helpful staff. Shirts cost $13 or $15 to launder.

  • Stayed: November 2012, traveled with friends
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Thank Camwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this reviewResponded November 20, 2012

Dear Camwas:

Thank you for choosing the InterContinental New York Times Square and for your great review! I am delighted to hear that you enjoyed our location, décor, and our service. I apologize that the in-room computer was noisy. Our engineering team will inspect the in-room computers, to ensure that this does not occur in the future. We look forward to welcoming you back soon.

Warm regards,

Steve Juscen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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