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“Amazing customer service, beautiful hotel & no doubt will stay here again if visiting NYC.”

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InterContinental New York Times Square
Ranked #174 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Amazing customer service, beautiful hotel & no doubt will stay here again if visiting NYC.”
Reviewed September 28, 2012

We stayed in NYC late August to early September in 2012. Location was perfect. Was 1 or 2 short blocks walk from time square area. We did have the ambassador upgrade to our membership which I 100% recommend. Many of the inclusions really pay for themselves. Staff were all doing such an amazing job & were always there happy to help. It felt they would run to any requests. I've stayed in some of the best known resorts & hotels so far around the world & this has defiantly had a customer service to remember! The bathrooms we're beautiful & the decor in general was lovely & rooms were always clean. I really could not have enough nice things to say about this place. I would 100% no doubt stay here again if we were returning to NYC. We traveled with 2 young children & we all felt welcome and were all accommodated for during our stay. We also recommend to try the food place located at the corner block called "snack shack" for some of the yummiest burgers we've had. Overall we had a great experience in NYC

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanniiElla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 2, 2012
Dear DanniiElla:

Thank you for the stellar review and for being an InterContinental Ambassador! I agree that the program is very worthwhile. Guaranteed upgrades, complimentary fresh fruit and mineral water, and a host of additional privileges await Ambassador members. We have a great array of dining choices in our area, and the Shake Shack is one of my favorites as well. We look forward to welcoming you and your family on your next visit.

Warm regards,

Steve Juscen
Hotel Manager
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  • Value
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Bradford, United Kingdom
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 28, 2012

We stayed for 6 nights at the end of August to celebrate our daughters graduation. We were upgraded on arrival to a Sky view room on the 27th floor. The beds were so comfortable and the duvets and pillows were pure luxury and just what we needed after days of sight seeing.
I am a light sleeper but we had a good nights sleep every night without any distrurbances from other guests or the traffic below.
We didn't eat at the hotel as we thought the food menus were over priced. We had some lovely meals on Restaurant Row just up the road from the hotel. The restaurants here were much better value than in Times Square too. It was very hot while we were there but we had a great time - it really was a memorable trip!
We would recommend this hotel.

Room Tip: Ask for a room on a high floor so there is less chance of noise from the street.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJKYorkshire1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 2, 2012
Dear AJKYorkshire:
What a great way to celebrate your daughter’s graduation! We are thrilled to be a part of such a momentous occasion. Thank you so much for your great comments about our location and comfort. I do hope that next time you can experience our onsite restaurant, Ca Va. While the menus are upscale, we offer a “Taste of Ca Va” menu at lunch and dinner that offers a scrumptious selection of our French-inspired cuisine at a reasonable price. We look forward to your return.

Warm regards,

Steve Juscen
Hotel Manager
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United Kingdom
Level Contributor
158 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed September 28, 2012

This hotel is close to Times Square but not on it which suited us. 8th Avenue isn't brilliant and there are a lot of adult clubs however a short stroll over to 9th brings you to tree lined streets with lots of restaurants.
The hotel itself is very nice. Reception staff were good and gave us an upgrade to a skyview room which was a lovely surprise. The room itself was spacious and comfortable with a great view right across to the river. Bathroom had a large walk in shower, plenty of towels, robes, slippers but just a single bottle of shampoo and conditioner which wasn't enough for two people to share. They probably would have given us more if we had asked.

The only problem we had was the in-room pc didn't work and we struggled to get a wifi signal in our room.

The concierge was helpful and booked restaurants for us. Staff in general were friendly and helpful.

There is a subway entrance next to the hotel but be prepared for quite a walk under ground which in the summer heat is pretty uncomfortable.

The restaurant was nice and we tried breakfast which was good but quite pricey. For a more authentic american breakfast walk over to 9th and try the diner round the corner, it's half the price.

All in all a good hotel which I would happily use again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank gill63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 2, 2012
Dear Gill63:

Thank you for taking time to post a review! Our location can provide a much-needed oasis from the hustle and bustle of Times Square. I am delighted to hear you enjoyed the guestroom and bath – our rainforest shower heads are developing quite a following. I apologize that you did not receive adequate supplies of bath amenities. You are correct that our housekeeping staff would be more than happy to deliver more upon request. You are welcome to contact me the next time that you are staying with us. We would be pleased to note your profile so that you will receive the amenities without having to ask. I apologize that there were some technical difficulties with the in-room computer and wifi service. Our Engineering department maintains a close relationship with our providers, and we constantly work to provide exceptional connections and service. We look forward to your next stay with us.

Warm regards,

Steve Juscen
Hotel Manager
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manahttan, NY
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 27, 2012

Intercontinental, NY times Square is close to Times Square (not on it), close to Broadway theatre district, very close to buses and subway, so it is fine location for the west midtown area of Manhatan. It is a very safe, but a changing neighborhood, so don't be surprised to see a XXX Girls Girls sign also close to the hotel. Rooms are smaller than you would expect, but whatever you need is there. Opt for a room with a view. The Tod English restaurant disappoints, but is adequate and fine for breakfast. Instead, walk down the block to EtcEtc for a nice meal ,often with a good deal priz fixe menu, as well as a la carte. Or get a rez at Esca on 9th ave (5 minute walk from hotel) pricey, but one of the best fish restaurants in NY.For fast food, just outside the hotel is ShakeShack, Danny Meyer's hamburger spot. You can even order wine there, but , it is really just a fancy,-dancy fast food hamburger place, and very good. If there's a long line, don't bother. It's not that good.
Best of all is the lovely lounge area of the Inercontinental, where I sat on comfy couches to have drinks with friends. It felt like I was entertaining in my living room . If you are bringing a car (WHY?), ask about special parking deal. Trust me , you don't need a car in Manhattan. NewYorkers use subways, buses, taxis, and most of all their feet for transportation. I love New York. YOu will, too.

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
Thank manhattan10021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 2, 2012
Dear Manhattan10021:

Thank you for your posting! We agree that our location here at the crossroads of Times Square and the historic Hell’s Kitchen neighborhood is impressive. There are new dining establishments opening every week within a short walk. I agree that there are a number of “must-visit” eateries near us, however, I apologize that our onsite restaurant, Ca Va, did not exceed your expectations. I would welcome additional feedback so that we can continue to improve and deliver a stellar experience each and every time. We look forward to welcoming you back to New York and to the InterContinental New York Times Square Hotel.

Warm regards,

Steve Juscen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
155 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 27, 2012

Beautiful property! Front desk staff could be a bit warmer. Love the rooms and how beautifully they are furnished, Clean, quiet, pretty good hotel sleep for NYC. The location is also very convenient, right at the edge of Times Square.

  • Stayed September 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank MaydayfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 1, 2012
Dear Leedsie:

Thank you so much for your positive feedback! I am glad to hear that you enjoyed your stay, albeit a short one. I do hope that you stay with us again so that our staff can have a chance to show you the exceptional service that we are known for.

Warm regards,

Steve Juscen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east coast
1 review
Reviewed September 27, 2012

I have stayed several times at the IC in Time Sq. on business and each time the hotel as exceeded my expectations. From the time you check in, to the time you check out, the staff is always willing to help. If you are planning a trip to NY and want a great hotel that is centrally located This property is a must.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steveipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 1, 2012
Dear Steveipp:

Thank you for the posting and the great comments. I agree that our staff are truly wonderful, and I will be sure to share your comments with the team. We look forward to your next stay!

Warm regards,

Steve Juscen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 26, 2012

I booked a Deluxe Room but was upgraded to a Sky View Corner Room as a Platinum member even though I am not an Ambassador. I think this is unusual and likely it was because the hotel was very full on a holiday weekend, but it was certainly very nice. We had a great view of the Hudson and a decent view of downtown from the 34th floor. We ended up spending one evening sipping on drinks by the window, and although they didn't really have coffee tables, the windowsill was perfect for holding our drinks and snacks. Much more private and quiet than going to a roof top bar with just as nice of a view!

The room, although small, was nice. The bed is comfortable and the shower has both a "regular" shower and a rain shower. One downer for a place as nice as this is that there were no bath tubs! I know space in NYC is precious, but how can you not have a bath tub??? Otherwise, the room was nicely decorated and supplied. The bed was comfortable and there was a large TV and even a computer in the room.

The location by Times Square is great if that's what you like, but it's also a block removed from the noise on Broadway, so it's quieter. There's also a Shack Shack downstairs although we opted to go with other food options.

  • Stayed September 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pseudosphere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Juscen, Manager at InterContinental New York Times Square, responded to this review, October 1, 2012
Dear Pseudosphere:
Thank you for the glowing review! I am thrilled to hear that you enjoyed your stay with us. Our Sky View Corner rooms do offer unparalleled views of the city. You will be pleased to know that we do have a small number of rooms with bathtubs in them. The next time that you are here I hope that you get a chance to try Shake Shack (it is a must-visit) as well as our own onsite restaurant, Ca Va. Fall is here and we have the best French Onion Soup in town.

Warm regards,
Steve Juscen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental New York Times Square

Property: InterContinental New York Times Square
Address: 300 W 44th Street, New York City, NY 10036-5419
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in New York City
#60 Business Hotel in New York City
#89 Family Hotel in New York City
#90 Romantic Hotel in New York City
#130 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — InterContinental New York Times Square 4.5*
Number of rooms: 607
Official Description (provided by the hotel):
Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more   less 
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Also Known As:
Intercontinental New York Times Square Hotel New York City

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