We stayed here for the second time in November 2011 and we were not as impressed. We had a double room on the 23rd floor, a free upgrade. The upgrade is nice, but it's only a higher floor, nothing else. The room was the same, good design, but a little bit worn down. Housekeeping was not stellar, missed a few things. What really ruined the stay this time was the service. We had to wait a while after the stated check-in time, even though we arrived early to drop off our luggage, which was especially inconvenient because my son was feeling ill. There was a Platinum member welcome amenity, but it was smaller than last year, probably due to budget cuts. When we were checking out, the receptionist, LaToya, I believe, was incredibly rude to us. We had some extra charges from the mini bar that we certainly didn't use and we asked her to remove them. At this point, she implied that it was our own faults and that we had done something wrong and that we didn't know how to use an automatic minibar. This exit rubbed us the wrong way, as did the fact that we stood for maybe ten minutes at the bellhop stand before anyone asked us if we wanted our luggage. The location of the hotel is okay, eighth ave is a little seedy, but the subway is right there. The beds got new sheets since our last stay, and they weren't as comfortable, I noticed. The staff here needs an improvement to be the luxury hotel they want to be.
- Official Description (provided by the hotel):
- Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Ctrip TA, Hotels.com, Orbitz, Hotwire, Cheap Tickets, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your InterContinental New York Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental New York Times Square Hotel New York City