Reading reviews of Starwoods Luxury Hotels is always a challenge for me when I travel. I love the hotels, but they are mostly expensive because they are historic hotels in major metropolitan areas around the world. As a business woman, mom and grandmother who has flown more than 4 million miles teaching, I always try to spend my downtime dollars well. When I booked a night at the Chatwal last week it was at the end of a business meeting when my husband could join me to belatedly celebrate his 73rd birthday. The reviews ranged from perfect to problematic. Because I am a Lifetime Starwoods Platinum Member, I always receive great service at SPG hotels. This time the great service started even before I entered the hotel, before they even knew "my status," which is the reason for this review. It shouldn't matter who you are and how often you stay, although those of use who've slept over 700 nights in hotels expect some extras. I exited my cab, exhausted, and left my expensive leather satchel with my passport, iPad and other valuables in the back seat--totally my fault!. I realized it when the doorman welcomed my husband and me to the hotel. Johan, a valet, immediately raced at top speed a long block down the street where the cab was waiting at a red light and retrieved it. Bystanders along the street clapped as he raced back and delivered it to me.
So here's the point about the Chatwal for other world travelers. This is a boutique hotel that has a great staff, luxury amenities and an outstanding restaurant, The Lamb's Club, where we dined that night. John, our head waiter, served a truly memorable meal and I, like many travelers who eat abroad and in great US restaurants, am choosey!
In my opinion, the hotel's marketing challenge is the number of rooms and their size. I booked a junior suite. The hotel was booked full, so no upgrade, although I asked. My room was expensive, of course. (It is New York City and in walking distance of Broadway.) For frequent business travelers accustomed to booking large rooms in modern luxury hotels around the world, the comfort is here, ensuite bathrooms are the best, but the size of the room may be smaller, from another century actually, when renowned architect Stanford White designed the structure. When you choose this hotel, choose it for the staff, the restaurant, and the location. I needed a spa treatment, but had no time. The luxurious Red Door Spa is highly touted by my colleagues and fellow travelers. Next time!
- Official Description (provided by the hotel):
- The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more less
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- Also Known As:
- The Chatwal Hotel New York City