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“Husbands 50th Birthday surprise”

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The Chatwal, A Luxury Collection Hotel, New York
Ranked #39 of 470 Hotels in New York City
Certificate of Excellence
Reviewed May 15, 2014

We have just returned from a truly sensational stay at The Chatwal. The staff were so helpful and really couldn't do enough for us. I had requested a few things before we arrived , and all my requests were granted.
The room was so nice with all the quirky things like a heated toilet seat and a telly behind the glass in the bathroom. It really was very luxurious.
Keep a look out for the complimentary coffee in the foyer which was a nice touch,even though we didn't realise this until our last but one day.
The hotel was a stones throw off the centre of Times Square but was very quiet and we slept brilliantly well .
If you want a lovely luxurious hotel with great staff right in the heart of the theatre district then this is the one to pick.
Didn't have time to try the spa. Didn't have breakfast either.
Thanks to all.

Room Tip: If you prefer a shower request just the shower and not one over the bath
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  • Stayed: May 2014, traveled as a couple
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Thank BullyBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 16, 2014

Dear BullyBirmingham – and we are truly flattered! Thank you for your kind words. Please let us know when you are planning a return visit – we will make sure you experience all the hotel has to offer. A belated Happy Birthday also from me! With best regards - Axel

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Reviewed May 15, 2014

My wife and I are not big travelers, we are pretty much home-bodies and love being around family. That being said, we decided to do something very special for our 30th anniversary. We have always wanted to go to New York and see a Broadway show, so we decided to spend 5 nights in the Theater District and chose The Chatwal for our accommodations. We could not have been happier with our choice! This place was absolutely amazing and the staff (especially the head Butler, Bernard) were wonderful. Expect to pay top dollar, but what you get is worth every penny. This place is perfectly settled close to Times Square, the major theaters, and the subway. We could not have picked a better "home-base" for our trip. We either walked or rode the subway to everything we wanted to do and see. Rooms were small but comfy, the bed was firm and with a few extra pillows, we slept like babies. The greatest thing (not kidding) was the bathroom!! What luxury. The "rain shower" was the perfect solution to a long day of touring and the bidet was incredible. Never used one before, but now have one on order with Amazon! All in all, this was the nicest trip my wife and I have ever been on. Perfect city, perfect weather and perfect hotel. This will be the only place we will stay when we come back. Thank you all at The Chatwal from Chris and Leslie

Room Tip: We were in room 403 and it was beautiful, but check out the larger Terrace rooms...WOW... We did no...
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  • Stayed: May 2014, traveled as a couple
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Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 16, 2014

Dear Ceergarnut,

Thank you for your kind review! We are thrilled about your experience at The Chatwal and happy to hear you equally enjoyed our amazing location, offering an oasis of calm within a block form the most exciting entertainment New York has to offer. Please know that Brandon is very thankful for your commendations - nothing pleases him more than a happy guest! We look forward to welcoming you back some time. In the meantime please enjoy your new bathroom additions - we are happy to inspire! With best regards - AXEL

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Reviewed May 12, 2014 via mobile

It had been a little over a year since our last stay at The Chatwal and we wondered if it would be as excellent as our last stay. I am happy to report that it was even better. We had a delay getting in to our room (although it wasn't check-in time) but we were given the option of waiting for an upgrade or taking a standard room that was ready. We opted to wait and walked to Bryant Park (2 blocks from the hotel) for some people watching. Our upgrade to a King Deluxe room was well worth the wait. The room was spacious with a walk in closet, 2 floor to ceiling windows, a sofa and reading chair. The Frette linens are top of the line as are the Asprey products. But more importantly, the staff is warm and welcoming and helpful. The waiters, bar tenders, front desk personnel, butlers... everyone! The hotel is centrally located and it is an easy walk to Rockefeller Center and to Broadway, Fifth Avenue, etc. It is small, impeccably clean and well maintained. We can't imagine staying anywhere else on our visits to New York. We look forward to our next visit with pleasure.

Stayed: May 2014, traveled as a couple
Thank atlantasuzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 16, 2014

Dear AtlantaSuzie - Thank you so much for taking the time and sharing yet another great experience here at The Chatwal. I appreciate that we were able to talk personally after your review. Above anything it is our staff that defines our service culture - and I could not be prouder that we made you feel so welcome. It was a pleasure having you. With that said - we look forward to a visit of yours maybe next year! With best regards - Axel

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Reviewed May 7, 2014

Some of the familiar faces have changed at the Chatwal but the level of and commitment to Service have remained the same. From Catalina at the front desk to Pierre and Juan at the Concierge stand to Mumfree and Brandon our butlers the people cannot be more welcoming.
I love the decor here - it's so deco-modern. The rooms have everything you need, bed is fantastic and some grooms have a terrace. The particular one we had had a large terrace overlooking 44th. It was a bit too cold to fully enjoy but with better weather room service can be taken there or one could host a small get tighter before or after dinner or a show. The only negative of this particular room (the suites all have 2 bathrooms) is that there is only 1 sink in the bathroom.
Speaking of room service we only had breakfast but the food is always excellent.
The workout room is small but any workout app that can give you a routine with dumbbells a bench and treadmill will help you through it. There is an excellent Elizabeth Arden Re Door Spa and I always get a manicure-pedicure when here.

Room Tip: IT's Times Square location is a blessing and a curse. The location is great except for getting h...
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  • Stayed: May 2014, traveled as a couple
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Thank Kenneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 8, 2014

Dear Kenneth P - As one of the newer, and hopefully soon familiar faces, I am thrilled to read your review. Thank you so much for the shout out of several of our passionate team members! We look forward to having you back and noted your request for double sinks (features in the vast majority of our rooms). With best regards - AXEL

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Reviewed May 6, 2014

This is my first stay at the Chatwal and i cannot say enough about what a wonderful stay we had. Everyone from the front desk to the maid was excellent. I have tried many hotels in manhattan, but the chattel by far is superior. The amenities are excellent and customer service is wonderful. i look forward to coming back again. This is truly a first class hotel .

Room Tip: Any room at the Chatwal is excellent!!!!!
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  • Stayed: May 2014, traveled as a couple
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1  Thank DrJackie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 16, 2014

Dear Dr. Jackie - Thank you for your wonderful review. We are very much aware of the many hotel options you and your fellow travelers have in NYC - and earning your loyalty means everything to us. We look forward to welcoming you back! With best regards - AXEL

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Reviewed May 6, 2014

The chatwal is one of the premium hotel chains in SPG. I was kept waiting for a long time while in line. That said, the room was excellent with great amenities and built in closets. This is not your standard hotel room. The bar was also very interesting with live jazz musicians. If you want a smaller hotel in the SPG chain near broadway, and don't mind paying more, this is the place for you.

Stayed: December 2013, traveled on business
1  Thank texan123Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 8, 2014

Dear Texan12Austin - we appreciate your feedback and that you found such nice words despite the unusual wait. We generally excel at being able to look after our guest in a efficient, but most importantly personable way. Please accept my apologies that the check-in took a little longer than usual. We hope to see you back one day. With best regards - Axel

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Reviewed May 1, 2014

Staff were friendly, room was clean and check-in was quick ... good enough for a Sheraton but the Chatwal is a luxury hotel twice the rate of the Sheraton nearby. Unfortunately, it has failed to live up to the luxury brand. Every room in the hotel is supposed to have a butler service but my butler never showed up to introduce him/her self. Not that I needed one but my understanding of the butler service offered by some of the higher end Starwood hotels is the personal touch which Chatwal did not deliver. Swimming pool was out of service and front desk had to clue when it will be back in service. I had to go down to the gym to check it out myself.

Also, I booked a room with queen sized bed but received a room with two double sized bed. I did not go back to check-in to argue as it was late but that's in my view not acceptable for a luxury hotel at $500 a night.

  • Stayed: April 2014, traveled on business
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3  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded May 5, 2014

Dear Guest,

Thank you for your kind words about our friendly staff and our housekeeping team's performance.

I am of course disappointed to find that despite your good impression we still did not meet your expectations. There is no excuse for assigning the wrong bed type. While the room was in fact an upgraded accommodation, as a frequent Starwood guest we had your request for a queen or king bed on file – and without a question it should have been honored. Regarding our butler service – it is explicitly available to all our guests and we make every effort to introduce the butler services in person. It appears that at your late arrival time your butler was unavailable. We should have made clear at this time that any services – such as unpacking and complimentary pressing and shoe shine are available 24/7.

I am glad you contacted me after your review and I look forward to meeting you in person to discuss your stay further. In the meantime I hope we will have an opportunity to redeem ourselves.

With best regards

Axel

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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 W 44th St, New York City, NY 10036-4011
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#19 Romantic Hotel in New York City
#35 Luxury Hotel in New York City
#40 Business Hotel in New York City
Price Range: $520 - $1,147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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