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“Do Not Stay Here if You Are SPG Preferred” 2 of 5 bubbles
Review of The Chatwal, A Luxury Collection Hotel, New York

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The Chatwal, A Luxury Collection Hotel, New York
Ranked #42 of 467 Hotels in New York City
Certificate of Excellence
Washington, DC
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Do Not Stay Here if You Are SPG Preferred”
2 of 5 bubbles Reviewed August 1, 2013

This hotel may be fine if you are visiting New York as a tourist and do not rely on SPG status for upgrades etc...

The point - Sometimes these are true business needs for an upgrade and that s why you choose to be loyal to one hotel group. In this case, I needed more space for a meeting and used a suite night award and a platinum request for an upgrade, Bothe were rejected. But when I went on the web site several suite categories were available. Called the Platinum assistance line and they also them no I could not be upgraded.

The thing is I use Starwood not just for rooms but also for many meetings throughout the year and frankly if i am going to be treated like a client that will only stay in this hotel, or any other Starwood hotel, occasional or once, there is no need to stay here.

Leave this hotel to the the tourists. I would also suggest that Starwood remove them from the network.

I am sure their response will be that there were no suites available etc when i arrived ....but both I and the platinum help line pulled up several rooms that were available, so no question - if you are SPG Gold/Platinum go stay somewhere else. Maybe when their revenues are down they will learn how to treat frequent repeat clients.

  • Stayed August 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank doggo148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,089 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (293)
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English first
Mollymook, Australia
2 reviews
5 of 5 bubbles Reviewed July 31, 2013

We had six nights in NYC at the Chatwal. Location is excellent, less than a block from Times Square and very close to Theatres. Accommodation was outstanding, comfortable beds with the best pillows (so good I purchased 2). Bathrooms are beautiful, huge shower with rain shower plus handheld as well. After staying at the Chatwal we would not consider staying anywhere else - OUTSTANDING!!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Supercat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

We absolutely loved our stay at the Chatwal. It was the perfect location for getting around Manhattan, and being right in the heart of Theatre district made it perfect for evening entertainment.

Rooms were clean and the bathrooms luxurious. There was always great attention to detail with the turndown service.

We only used the restaurant for breakfast - while the food was ok, there are prob better places around to get a quick bite to eat.

Service at Concierge, front desk and Door men were impeccable.

Room Tip: Nice and high away from the noise. We were on the 8th floor which was perfect
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PlayfulPup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 29, 2013
Dear PlayfulPup,

Thank you for taking the time to share your feedback from The Chatwal, A Luxury Collection Hotel.

We are pleased to read you enjoyed your experience with us and that you found the location of the hotel to be convenient for your needs.

We are very grateful for your kind words about our team
.
Should we ever have the pleasure to welcome you back to The Chatwal Hotel in the future, please do not hesitate to reach out to me directly at lmiller@thechatwalny.com.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 22, 2013

I stay at the Chatwal regularly as a business traveler and it is my favorite. Rooms are very quiet and well appointed. Bathrooms are highend with tv in the mirror. Great rain shower. Front desk personnel are efficient and very friendly. Lambs Club restaurant is excellent and the bar can be fun (both upstairs and downstairs).

Room Tip: This is not a hotel if you want a view as it is in the middle of block and not a high rise. There a...
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Arlkia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 29, 2013
Dear Arlkia,

Thank you for your continued support and loyalty to The Chatwal, A Luxury Collection Hotel.

We look forward to your next visit. If there is ever anything that I may be able to assist you with, please do not hesitate to reach out to me directly at lmiller@thechatwalny.com.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 21, 2013

I expect a lot when I stay at a hotel and The Chatwal always exceeds my expectations. The staff is incredible. The rooms are sophisticated yet comfortable. Great location. The turndown service was perfect. You really can't get better service anywhere. I've stayed there several times and have nothing but rave reviews when it comes to this hotel.

Room Tip: Ask about a room with a terrace.
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tammiwspg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 29, 2013
Dear tammiwspg,

Thank you for your continued support of The Chatwal, A Luxury Collection Hotel. We very much appreciate your loyalty and will look forward to your next visit.

If there is ever anything I may be able to assist you with, please do not hesitate to reach out to me directly at lmiller@thechatwalny.com.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
978 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 565 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

This hotel made too many errors during our stay that I would not consider this hotel five stars. First of all here is another SPG hotel that does not recognize it's very loyal members. The largest of errors for me was the very poor evening turndown service. Beware the indoor pool is more a small exercise pool with a constant stream allowing you to do swimming exercises. The fitness area may be small however it is well equipped. The majority of the staff were friendly. The concierge staff were the best in the business, no joking they were incredible. I would return just to access these concierges. The Lamb's Club was incredible, the best food and drink in town however one of the severs at dinner was not to with it. There are other hotels to choose from while in NYC that are truly five star quality. I keep giving SPG hotels many chances however no more SPG hotels for me unless I am truly stranded. I do have to say that is hotel is very well located in the Times Square area.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank FirstClass001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, July 29, 2013
Dear FirstClassLuxury001,

Thank you for taking the time to share your experience from The Chatwal, A Luxury Collection Hotel.

I would be very grateful if you would reach out to me at lmiller@thechatwalny.com so that I may learn the details of your visit.

I am pleased that your visit to The Chatwal was overall a pleasant experience. I have shared your comments with the concierge team who are grateful for your very kind words.
I will look forward to your correspondence.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed July 16, 2013

The hotel is extremely well located in Times Square. If you are watching Broadway and enjoy the bring lights, this place is very convenient. Going to other parts of Manhattan is easy to do from here because taxis are readily available and you can walk from street to street.

Room is dark, very little natural light and small in size. Abt 350 sqm. With lots of bags, it becomes cramped easily. For the price, the size can be alot bigger. They offer free coffee/tea in the mornings ~ not good. You're better off going to Starbucks. The Lamb's Club restaurant and Bar is excellent. Very high quality. I would recommend this hotel if you are staying at least 3-4 nights but longer than than, the small space will get to you.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Vid29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance M, Front Office Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review, August 3, 2013
Dear Vid29,

Thank you for taking the time to share your experience from The Chatwal, A Luxury Collection Hotel.
The Chatwal is a boutique hotel situated in Manhattan’s iconic Theater District. Our guests enjoy luxurious amenities appointed throughout their guest rooms, while receiving a very intimate and distinguished level of service.

We are delighted to know you appreciated the location of The Chatwal and that enjoyed your experience in The Lambs Club restaurant.

Should the opportunity permit for you to return in the future, please do not hesitate to reach out to me directly at lmiller@thechatwalny.com if I can be of any assistance.

Sincerely,
Lance Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Property: The Chatwal, A Luxury Collection Hotel, New York
Address: 130 W 44th St, New York City, NY 10036-4011
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#19 Romantic Hotel in New York City
#35 Luxury Hotel in New York City
#40 Business Hotel in New York City
#84 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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