This hotel may be fine if you are visiting New York as a tourist and do not rely on SPG status for upgrades etc...
The point - Sometimes these are true business needs for an upgrade and that s why you choose to be loyal to one hotel group. In this case, I needed more space for a meeting and used a suite night award and a platinum request for an upgrade, Bothe were rejected. But when I went on the web site several suite categories were available. Called the Platinum assistance line and they also them no I could not be upgraded.
The thing is I use Starwood not just for rooms but also for many meetings throughout the year and frankly if i am going to be treated like a client that will only stay in this hotel, or any other Starwood hotel, occasional or once, there is no need to stay here.
Leave this hotel to the the tourists. I would also suggest that Starwood remove them from the network.
I am sure their response will be that there were no suites available etc when i arrived ....but both I and the platinum help line pulled up several rooms that were available, so no question - if you are SPG Gold/Platinum go stay somewhere else. Maybe when their revenues are down they will learn how to treat frequent repeat clients.
- Official Description (provided by the hotel):
- The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more less
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- Also Known As:
- The Chatwal Hotel New York City