My husband and I were visiting NYC for the first time and I have to say staying at this hotel really enhanced our stay. The decor is fab and there is a nice relaxed atmoshphere in the hotel. Our room was a decent size (but am not sure we may have been upgraded) and we loved the fancy loo! The bed was amazing and our room was really quiet (we had asked for this). The location of this hotel is second to none - less than one minute walk to Times Square and most of the sights are within walking distance - we only had to use subway once going to Statute of Liberty. Michael the hotel porter and Bradley on reception were extremely helpful during our stay and deserve a big shout out.
The only downside for us came after we had checked out. We had a late flight and asked if it would be possible for us to have a room to change in before we left for the airport (I would think that this was a reasonable request considering the amount of money we paid to stay here). When we returned from shopping we were told that a changing room was available at the SPA, however, when we went down to the SPA we were asked to wait at the pool area (with our bags). We were disgusted and complained immediately to reception who then allocated a bedroom for us to use. The SPA staff actually wanted us to stand by the pool for 15 mins. Not acceptable to treat guests this way in any star hotel never mind 5 star.
It was unfortunate that this happened as our stay at the hotel, prior to this, was very good.
- Official Description (provided by the hotel):
- The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more less
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- Also Known As:
- The Chatwal Hotel New York City