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“Appalling service”
Review of Famous Dave's

Famous Dave's
Ranked #4,766 of 13,754 Restaurants in New York City
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Bar scene, Large groups
Dining options: Lunch, Breakfast, Dinner, Late Night, Delivery, Reservations, Takeout
Neighborhood: Midtown
Inveraray, United Kingdom
Level 6 Contributor
136 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
“Appalling service”
Reviewed March 16, 2013

Passing time before going to a show and went in here for a drink beforehand thinking we'd eat here afterwards. Met by a friendly enough front of house young woman. We explained we only wanted drink for the moment but our son wanted some chips. She explained we should sit at the bar but as there were no seats we could have a table. A young man came to take our order. Asked my husband what he wanted and when he gave his drink order, the waiter turned to me and asked what i wanted..totally ignoring my husband. When i said i wanted a glass of white wine he told me to go and sit at the bar! I said we had come here as a family and why should i have to go to the bar by myself. He replied that if i wasn't eating then thats where i have to go (even though there was obviously no room!). I then asked him why he took my husbands order of a beer without him been told to go and sit at the bar, and his reply was that he was deaf in the left ear and didnt take is order! And none of this conversation was polite! Rude rude rude. We got our order, my son got his chips and we got the bill! Service charge added without our consent! Okay, some places do that so we paid BUT he kept our change as well! Now i admit it was pennies, or in this case "cents" but that is not the point. We did not get the correct change, we were charged for a service we did not get. It infuriates me that someone who clearly does not understand the service he is in and is such a diva continues to be employed whilst there are many others who would jump at the chance to have that job. Alex was the name on the receipt which was never returned to us despite asking for it. We did not go back for our meal after the show but went to bubba gumps instead where customer care was delivered in abundance. I would never go back here nor recommend it. Whether the food is good is irrelevant if you are made to feel unwelcome and receive such rudeness. If his left ear is such a problem that he cant take orders, then that needs addressing but do not blame the customer ... Forgoing his 'disability' he was so rude that it may be best to send him Behind the scenes, ie to wash the dishes in the kitchen!

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cal26_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
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English first
Philadelphia
Level 6 Contributor
98 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Don't”
Reviewed March 14, 2013

We wanted a quick bite after a Broadway matinee, but should have gone elsewhere. The grilled chicken sandwich was dry and the bun was soggy. The mashed potatoes tasted like they came from a box.

Visited March 2013
Helpful?
Thank su432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level 4 Contributor
37 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Not such a great place!”
Reviewed March 11, 2013

My friends and I ate at Famous Dave's in Times Square on our first day in NY. There were 6 in our party and we did get seated right away (the only positive in the experience).

First off, it took forever for our waiter to finally come over and get our drink order. Then, when he did come, he took two of our drink orders and walked away without taking the other 4 orders. The, when he came back we figured we better order our appetizers before he walked off again. Took one of our appetizer orders and walked off again. I think the issue was, he told us he was deaf in his left ear which made it difficult of him to hear, but I'm not sure what the walking off in the middle of the orders had to do with that.

When we got our acutal meals, the food was cold, but we were so hungry from traveling all day, we ate it. This was the worst Famous Dave's experience ever. Don't let the quick seating fool you, this place was empty for a reason!!

Visited March 2013
Helpful?
Thank bmrgrl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level 6 Contributor
826 reviews
552 restaurant reviews
common_n_restaurant_reviews_1bd8 1,564 helpful votes
“Pretty good BBQ....”
Reviewed March 5, 2013

Famous Daves BBQ makes some pretty decent BBQ for a chain. The brisket can be a little dry at times but usually is flavorful after some sauce is added. The cornbread is good. Prices here are high.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AlexanderDelarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truman MN
Level 5 Contributor
67 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Not the best, but we had immediate seating for 12”
Reviewed February 17, 2013

The prices were outrageous. The service pretty good. The food was fair. The atmosphere was fair. Value POOR. I ordered baby back ribs for $29. They were not hot barely warm. My wife ordered coleslaw and got French fries . Table of 12 and we asked for butter and we were awarded 6 pats. Just not the Dave's I have been to back home. Unless you have a party of 12 and need immediate seating, I would look elsewhere.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jasonmau1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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