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“Worst service I have ever received”
Review of Mario's Trattoria - CLOSED

Mario's Trattoria
Cuisines: Italian, American
More restaurant details
Restaurant details
Dining options: Lunch, Late Night, Dinner, Delivery, Reservations, Seating, Serves Alcohol, Waitstaff
Dining style: Casual Dining
Neighborhood: Midtown
Cross street: 38th and 9th
Transit: Port Authority and Penn Station
New York City, New York
1 review
“Worst service I have ever received”
Reviewed December 11, 2013

We had a horrible experience while dining in with a $35 groupon voucher. We made a reservation for 6:30 pm, and arrived there exactly at that time. We had to stand near the door for like 5 mins before someone at least came to us. Worst were after we were sited. We ordered calamari appetizer, waited for about 20 mins, before waiter, at the same time restaurant manager, came back and told us they are out of calamari. Second, menu on the website is very different from the one in the restaurant. On groupon, they say "two entries of total $50", but the most expensive dish in the restaurant is $21. We wanted to offer salmon and veal, but manager said we can not order that with groupon voucher. Even though it does not say on the voucher, he claimed they are about to change that. Next, we ordered Ceasar salad, which came with NO chicken in it, on which manager replied that maximum amount of apetizer we can spend is 10 dollars, even though in groupon it says 12. At the end, manager included $20!!!!!!!! tip in the bill, and said we have to pay it by groupon rules.

Overall, this is worst restaurant I have even visited. Never go there

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MaxBr2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

59 reviews from our community

Visitor rating
    20
    18
    11
    1
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Any
English first
Old Bridge, New Jersey
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Cozy Comfortable Wonderful Place”
Reviewed December 6, 2013

Found Mario's on Groupon and decided to check it out before a concert two weeks ago. It is small and intimate with a friendly helpful waitstaff. The food was very good, freshly prepared and served in timely manner. We returned again, last Monday and got a table by the window, really nice, quite romantic. Before we left, we had the pleasure of meeting Mario, the owner, who was extremely charismatic and attentive to all our needs. I am returning tonight with a friend and look forward to a delicious meal, and reasonably priced. The weather outside is cold and rainy, but I am looking forward to another fabulous meal, great service and easy dining experience.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Joanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elm Grove, Wisconsin
1 review
“GREAT Authentic Italian. Intimate setting and terrific value”
Reviewed December 4, 2013

We were recently in NYC for the Thanksgiving holiday and enjoyed a wonderful meal at Mario's Trattoria! The food was freshly prepared and very authentic. The sauces were light and not artificially thickened. The mussels were divine. My husband and I have traveled to Italy many times and this was very reminiscent of the quaint local restaurants scattered throughout small towns there. Good food in a beautiful intimate setting.

Mari's was very busy on the Saturday night we were there but the pace of the food and the attention to us was perfect. Best of all, we were able to purchase a Groupon for our meal for 4 that included a nice bottle of wine. A truly great value.

If you are looking for AUTHENTIC Italian cuisine in a great setting, this is the place.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank amk53122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
171 reviews
87 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Extra level of service”
Reviewed November 29, 2013 via mobile

Small cosy restaurant with friendly attentive staff. Selected wine was out of stock, so owner went out to get a bottle for us. Fried calamari not the best.

Visited November 2013
Helpful?
Thank dkvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
147 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Ok place”
Reviewed November 25, 2013

place is small. a bit crowded. Food was Ok. Grilled chicken salad was good. Seafood linguini was good. Salmon is good. portions were small. service was average. 18% tips is automatically included in your bill. a little over priced. good location close to times square. Ok to check it out once but would not go back again.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank countymd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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