We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Saved but disappointing” 3 of 5 stars
Review of Flatiron Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Flatiron Hotel
Ranked #299 of 475 Hotels in New York City
Certificate of Excellence
Omaha, Nebraska
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Saved but disappointing”
3 of 5 stars Reviewed July 26, 2013

I stayed in the hotel may of 2013 for a business trip. When walking in I was a little thrown off of how "club-like" it was (it kind of reminded me of a knock-off W.) I consider this 2 reviews

Part 1 (1 star):
My first room was rather dirty:
-door handle falling off
-wad of gum on the counter
-handprint on the head board
-dark stains on the chair
-(memory foam mattress) I am convinced due to a burn and turn/heavily accessed room
-if you are low (4th floor) it is loud

My friends tease me about being high maintenance but after I tried wiping things away, I was grossed out. I called the manager and she came up abruptly, apologized and said they would switch me to another room but they were booked for the night. They surprisingly didn't offer to re-clean the room. I went out and bought lysol wipes and wiped down everything.


The next night I was moved, up to a new floor (6) and it was a DRASTICALLY better room. It was clean, it was quiet, things were in place, the mattress was NOT memory foam. It was a really pleasant stay the additional days. The management was helpful, and the doorman was great. Definitely a 4 star experience.

However, now I am nervous to stay there again, because I am worried about what experience I will receive.

Room Tip: ask for a higher floor
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank helvetica86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

705 reviews from our community

Traveler rating
    305
    236
    88
    41
    35
See reviews for
159
167
37
135
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brookfield, Wisconsin
1 review
4 of 5 stars Reviewed July 25, 2013

The staff at the hotel were extremely helpful. Devin, the doorman, was always smiling. He made us feel right at home. Whenever we needed anything, it was delivered to our room immediately. Would definitely stay again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2013

We stayed at the Flatiron June 9, 2013 and were very, very happy that we picked this hotel. Since it was our first trip to NYC and I was traveling with my 15 year old daughter, I really wanted a safe, comfortable and convenient hotel in Manhattan. This hotel was PERFECT. The location was awesome, the room was large, clean and had great views (we stayed in a corner room on the 8th floor). They also have nightly entertainment in the lobby which was a lot of fun, and I did not feel uncomfortable stopping in there for a bit with my 15 year old to enjoy the music. The staff... well, I cannot say enough about them. They were excellent, friendly, knowledgable, helpful and above all courteous. Being complete tourists from Wisconsin, they helped us get around NY, gave advice and made this a trip to remember. Without question we will stay at the Flatiron Hotel on our next visit! Highly recommend!

Room Tip: Corner room on the 8th floor
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Luci B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence RI
Level Contributor
4 reviews
5 of 5 stars Reviewed July 21, 2013

Stayed at the Flatiron on July 6, 2013. The room was clean and coooool(thankfully because there was a heatwave that weekend) The staff was friendly and helpful. Reginald at the frontdesk
and Joe the doorman were exceptional people. Would stay there again. It was a great experience.

Room Tip: Get a room above the 3rd floor if its a Saturday, they have live bands in the lounge on the lobby fl...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 21, 2013

The Flatiron is a jewel in Chelsea. The rooms were spacious, by Manhattan standards, uniquely designed and clean. We were on the 5th floor and not at all disrupted by the club in the lobby. Which by the way, was a cool venue, fun bands and a great entertainment at your doorstep, if you so choose. The staff was super friendly. We were able to get into our room at noon, upon check-in. The bellhop was great at getting us taxis when needed. There is a Starbucks directly across the street. The Eataly (fantastic fresh/market food) was 2 blocks away. A must stop!! The shower was amazing with 8 jets. Also a tv in the mirror in the bathroom. Not your ordinary room...which is a good thing!!

Room Tip: Do ask for a higher floor.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MollyChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 20, 2013

I liked the area of town a lot. The hotel employees couldn't have been nicer. Stayed in room 806. The room has a lot of positives: the bed, windows (three large ones), bathroom with tv in mirror, cool "power" drapes. I guess the employees were the thing I liked the best. They were nice and helpful. Negatives; no restaurant, and the lobby kind of was non existent. Overall, a good experience and I'd go there again.

Room Tip: My room was on the 8th floor and it worked for me.
See more room tips
  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank northshoreeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

We stayed in a family room at the hotel. Very comfortable and great facilities, including free wifi. Very friendly and helpful staff too. Only downside was the noisy a/c unit in our room. No room service, but the 'grub hub' online delivery service recommended by the front desk was a good alternative.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GHDownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Flatiron District
Wyndham Garden Manhattan Chelsea West
Wyndham Garden Manhattan Chelsea...
#240 of 475 in New York City
4.0 of 5 stars 2,025 reviews
Manhattan
Ace Hotel New York
Ace Hotel New York
#209 of 475 in New York City
4.0 of 5 stars 1,538 reviews
Chelsea
Doubletree Hotel Chelsea - New York City
Doubletree Hotel Chelsea - New Y...
#307 of 475 in New York City
4.0 of 5 stars 1,639 reviews
Show Prices
Show Prices
Show Prices
The Evelyn
#296 of 475 in New York City
4.0 of 5 stars 1,668 reviews
Chelsea
Holiday Inn Express NYC Madison Square Garden
Holiday Inn Express NYC Madison ...
#255 of 475 in New York City
4.0 of 5 stars 1,810 reviews
The Paul Hotel
#268 of 475 in New York City
4.0 of 5 stars 404 reviews
Show Prices
Show Prices
Show Prices

Been to Flatiron Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Flatiron Hotel

Property: Flatiron Hotel
Address: 9 W 26th St, New York City, NY 10010-1003
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #299 of 475 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Flatiron Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
The Flatiron Hotel - Modern Luxury Hotel in New York Located in the heart of Manhattan, the Flatiron Hotel is a sophisticated, exciting way to experience New York. With modern, luxurious rooms and amenities, the Flatiron Hotel is a destination in and of itself in the center of New York's most vibrant area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Odigeo, Priceline, Agoda, Travelocity, TripOnline SA and Jetsetter so you can book your Flatiron Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing