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“Poor Experience”
Review of Flatiron Hotel

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Flatiron Hotel
Ranked #347 of 467 Hotels in New York City
New Haven, Connecticut
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Poor Experience”
Reviewed April 16, 2013

This hotel would have potential if they took care of it cared about the comforts a guest looks for when staying at a hotel. When we arrived the hotel staff seemed overwhelmed even though there were only 3 people at the front desk. There was a new person "training" it seemed and the woman "training" him was more so yelling at him for not doing something correctly instead of helping him. The hotel has an odd vibe to it right when you walk in. Our room was not going to be ready until RIGHT at the check in time, 4pm. Which was fine cause we were going out. But that's never happened in all of the hotels we've stayed at. Oh well. So when we got back and got into the room we were on the 3rd floor right on the street almost. The walls are not sheet rock painted walls, I am not sure of the material but it was a kind that was glossy and SOOO dirty, you can see so many fingerprints and smears of dirty hands. SO gross. The room was SO small, you literally walk in the room and the bed is RIGHT there. No room to put anything, no closet or dresser. At night you can hear music loudly and noise of people slamming their room doors. Late, like 2-3-4am. The carpet in our room was stained and pulling up from the floor where furniture was. I think we almost could have dealt with all of that, but the rock hard bed and pillows were the final straw. We did not mention any of these things to the hotel cause we were only there for one night then left to go to a different place thank god. But it was not comfortable, it was so small, dirty, staff was inexperienced and seemed rude. We have stayed in probably over 20 hotels in NYC and this was by far the worst. It has neat little touches in the room that would have been cool if the important things were not so crappy.

Room Tip: If you dare stay here, get a room high up.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank karabear0414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, Director of Operations at Flatiron Hotel, responded to this review, April 23, 2013
Guaranteed check in is at 4 pm however it is our policy to allow our guests to check in early so long as the room is available. The Venician walls in the rooms are unique in its pattern and its eclectic style but certainly not dirty. In fact, we've always received complements on the comfort of our beds and our bedding. I'm not sure how so many things could of gone array during your one nights stay. I would appreciate if you could call me directly so I can get details of exactly what room you occupied and investigate this personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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780 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (219)
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English first
Milano
1 review
Reviewed April 15, 2013

We stayed at Flatiron and was very very very nice and cool..
i think that Flatiron is ALL i was looking for!!!
You have amazing location,fashion hall,great personel
if i could say with one word is PERFECT!!!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Alessandro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, Director of Operations at Flatiron Hotel, responded to this review, April 23, 2013
We appreciate your wonderful review- the location and service is awesome here but mostly I am happy you gave us a chance to win you over. Thank you and come stay with us again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 14, 2013

Excellent hotel!! stayed here march 2013 for my girlfriends 40th birthday present , perfect location ,large very clean room,friendly staff! a perfect stay! in a very trendy hotel!! would def stay there again ! New york its wonderfull!!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank vincetoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, Director of Operations at Flatiron Hotel, responded to this review, April 23, 2013
We love when our guest come stay to celebrate life's special milestones...on your next stay be sure to allow our staff to add a little extra to your experience by simply letting us know your special occasion in advance. Thank you for allowing us to be part of a memory that will last a life time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 3, 2013

We found this hotel on Agoda and can say it was everything we expected & more.
Great location- easy to get pretty much anywhere in the city by foot, subway or cab!

Devon thank you for all your hints, tips & advice!
You could not have been more of a gentleman!

Room Tip: If going in the winter bring warm pj's- rooms can be a little draughty.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Siobhan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2013 via mobile

The Flat Iron District is changing at the speed of light, its golden towers visible from Madison Square Park beckon you to this delicious neighborhood. The Flat Iron Hotel is steps away from it all. A boutique Hotel with excellent Staff (this is my 3rd stay) who remember your name and go the extra mile(like bringing hot water to my room late night for a cup of tea so I wouldn't have to drink "coffee flavored" water from the room pot.) Samantha at the front desk, and Joe & Devon will make your stay a pleasure and Sean the manager will make it all effortless.

One small reminder stay on the upper floors as the Toshi Room can get loud, or if you're in town to enjoy yourself, go join the fun.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank belcasas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2013

My NYC office is a block away from the Flatiron Hotel (I regularly commute from LA). I've stayed at all of the reasonably priced hotels in the Chelsea area and the Flatiron is by far my favorite. The staff is GREAT!...including Idelsa, Samantha and Devon. Ask for a room on a higher floor to escape the late night club music from below. Super comfortable clean rooms, great location, right by the subway. Lot's of excellent placed nearby to dine, including Eatly and Colexico (amazing Mexican food stand where B'way and 5th criss cross). Also free wifi! Highly recommended.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chuck M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pflugerville, Texas
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 29, 2013

I love the decor of the hotel. The rooms are very nice and spotlessly clean. The beds are comfortable too. Best of all, the staff is excellent. Joe and Carmelo are the best doormen in the entire city.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weidknecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flatiron Hotel

Property: Flatiron Hotel
Address: 9 W 26th St, New York City, NY 10010-1003
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #347 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Flatiron Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
The Flatiron Hotel - Modern Luxury Hotel in New York Located in the heart of Manhattan, the Flatiron Hotel is a sophisticated, exciting way to experience New York. With modern, luxurious rooms and amenities, the Flatiron Hotel is a destination in and of itself in the center of New York's most vibrant area. ... more   less 
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