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New York City
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Traveler rating
186
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All reviews amenity fee pineapple theme cupcakes afternoon cookies rooms are small new york hudson yards shower stall penn station awesome stay javits center madison square garden complimentary coffee staff was very friendly and helpful bathroom floor great boutique loved this hotel
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Reviewed January 21, 2020

Had the greatest time in the city made all the better by this well designed and greatly located spot. 5 of the 6 staff we interacted with were brilliant, mildly spoiled by reception lady on 20/1/20 - really a quite rude but to be fair it was a one off and who knows what kind of day she’s having. Amazing that the hotel supplies good quality coffee each morning and some tasty snacks too. Room was really clean and probably the best shower I’ve ever had. Only real quibble is the fan/heater in the room had a mind of its own and after being turned off would still give you a quick blast every twenty minutes through the night.

Room tip: Stack your cases behind the main door and use the luggage tray for footwear.
Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank ChinDiesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Staypineapple, An Artful Hotel, Midtown New York, responded to this reviewResponded January 22, 2020


Dear ChinDiesel,

Thank you so much for staying with us at Staypineapple. We appreciate you sharing your feedback on your room and our daily morning bites. We will definitely share all of your comments with our staff in an effort to improve our service delivery. We hope to see you again if your travels bring you back to New York City in the future.

Regards,


James

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Reviewed January 20, 2020

We loved our stay!!! The room was as cute as the pictures online! Our bed was amazingly comfortable! The room was a little tight to move around in but we weren’t staying there long. We had a great view of the city streets and the staff was friendly.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank chelsrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Staypineapple, An Artful Hotel, Midtown New York, responded to this reviewResponded January 21, 2020



Dear chelsrog,

Thank you for your recent stay. We are so glad you got a chance to explore New York City and then return to the comfort of your pineapple bed and our Naked Experience bedding. We hope to see you again if your travels bring you back to the city.

Regards,

James

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Reviewed January 20, 2020

My daughter and I were in NYC for the weekend and stayed two nights. The atmosphere is warm and friendly. The lobby was quite comfortable with a fire burning and enough seating for guests. We stayed on the 6th floor and we were happily surprised at how quiet it was. Our room was cozy and full of pineapple decor.
One issue we had was when we took a shower the first evening the "clean " towels were just the opposite....stains that were very apparent were on a set of towels...we called housekeeping they promptly brought us a clean set but it did gross us out a bit. One of the pineapple mugs was also marked with lipstick- we decided we would not partake in the coffee/tea station in the room at that point.
We left our room early the next morning (around 8am) and did not return until 4:oo. Housekeeping still had not gotten to our room so we returned to unmade bed and old towels. Housekeeping did arrive around 4:30 but we were getting ready to go out and sent them away. They did bring another set of fresh towels to our room (which we checked to makes sure they were clean

Overall it was a good experience-we just would have been more comfortable had we not had to worry about cleanliness of linens, etc.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 3girlsemg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Staypineapple, An Artful Hotel, Midtown New York, responded to this reviewResponded January 21, 2020



Dear Departure61378661638,

Thank you so much for choosing Staypineapple. I am so glad your enjoyed your stay overall, but disappointed you encountered some housekeeping issues. I would be happy to discuss further so we can investigate how we may have missed the mark slightly. Please feel free to reach out to me directly with any more information that might help be identify your reservation.

Regards,

James Bryant
General Manager

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Reviewed January 20, 2020

One of the cutest hotels I have ever stayed at. Yes, the rooms are small - but for one or two people its just enough room. The pineapple water and snacks in the lobby are a sweet treat. Great service by the staff and the location is perfect!

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank mari33aguirre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Staypineapple, An Artful Hotel, Midtown New York, responded to this reviewResponded January 21, 2020



Dear mari33aguirre,

Thank you so much for your kind words. We appreciate you choosing Staypineapple and sharing your feedback here. We hope to see you again soon here in NYC or any of our other locations in Boston, Chicago, San Diego, San Francisco, Portland or Seattle!

Regards,

James

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Reviewed January 20, 2020

Hotel was brilliant, staff really friendly and helpful. Many thanks for the extra special treats left for the celebrations. The only thing missing was a bar. It would have been nice to have been able to sit in the hotel and have a drink, but other than that everything was wonderful and the pastries in the morning were delicious. Rooms are small but perfectly formed, well worth a stay.

Room tip: Would stay again.
Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lamprey2603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Staypineapple, An Artful Hotel, Midtown New York, responded to this reviewResponded January 20, 2020


Dear lamprey2603,

Thank you so much for choosing Staypineapple for your special occasions. We are so glad your group enjoyed your time here, so certainly deserve the holiday! Thank you for your feedback we hope to see you again in the future.

Regards,

James

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