I found a GEM among the many hotels across from the Port Authority on 40th. Great staff, AMAZING room! Do your due diligence and check them out. Room was UNUSUALLY LARGE for a New York boutique hotel in this area.
- Free Internet
I booked this place for my one night in Manhattan. I must believe that at the price point, one could do much better. The wallpaper is coming of the walls, there are holes in the furniture and I found pubic hair in my shower as soon as I arrived. I went to the lackluster bar area where there was a bartender. He didn’t bother to acknowledge me or anyone else that walked into the place. He only spoke if spoken to and had no personality. When I asked about one of the 3 drinks written on the giant specials board facing the bar, he said that he had no idea what i was talking about and had never taken notice to the “spiked hot chocolate” on the menu. I ordered some tots and was ready to see the town in my new white dress. When i opened the warm ketchup bottle he had given me, it spewed all over said white dress and boiled up to the top like a volcano. Although he was standing there, After receiving no reaction, I told him what had happed and he simply took the bad bottle and opened a new one. No apologies or offers to give me something to wipe myself off with, nothing. I myself tend bar and am very aware of how I treat and talk to others in the industry. I had done nothing to warrant this treatment or apathy. The next day, I called in and discussed this with the management and have received no response.
Well the place looks amazing online however it needs some attention.
Small room like most hotels in NYC. Some items for improvement:
Glass shower door cracked
Plastic water guard broken so water all over the floor when showering.
Holes in walls (old electrical outlet) covered with patches of wallpaper.
Large section of leather headboard torn or burned. Poor attempt to patch
Desk chair torn
Staff were friendly and helpful and this could be a decent hotel with sone TLC.
Walking distance to most theatres and Times Square, Port Authority, and several restaurants. Rooms are quite comfortable, beds and bedding are great, thermostats are easy to operate. A couple of furnishings were a little shabby and it's very close to a not-so-nice neighborhood but we had no problems in 2 stays at this hotel.
The Distrikt is a hip hotel in the center of midtown, nice rooms. What set this hotel apart for me was the customer service, especially from front desk person Juliana. She gave us hospitality that went above and beyond, looking after every detail and jumping in to help when we were in a pinch. She was incredible and made our stay at the Distrikt memorable.
First visited this hotel in 2012 and it was excellent 5 star review. Noticed it has changed to Hilton Tapestry and it is not a change for the better. On arrival one of the lifts was out necessitating a 15 min wait for ourselves and others who had checked in.Although next to reception no member of staff apologized or offered an explanation until asked.
Very little money seems to be spent on maintenance room clean but tired,crack in outer double glazing panel in room, cuts in headboard of bed,wardrobe door that didn't close
Staff all very young interpersonal skills not great. Inexperienced bar tender all doubtless employed to save paying the wages of older more experienced staff.
On the plus side the hotel is well located for what you want to see in Manhattan.
Basically there are now better hotels than this for the money. Disappointing.